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Services Technician Sr (Windows Server Experience)

Pasig, PH

Requisition Number: 88648 





Position Overview


The Services Technician Sr performs installation, modification, repair, testing and/or servicing on systems and communications equipment, including, but not limited to: hardware and peripherals; software configuration; voice, video and data cabling systems; and networks.  Incumbents service both internal Insight teammates, as well as clients on site.


What you’ll do at Insight



  • Performs necessary hardware and peripheral repairs. This includes, but is not limited to, identifying the problem and determining the most efficient and cost effective way to resolve the problem, keeping customer downtime to a minimum     
  • Installs and tests system hardware at customer site. This includes, but is not limited to, setting up the hardware, testing the hardware to make sure it is working, identifying system hardware problems and following any special instructions
  • Completes all required documentation involved in a service call to ensure accurate billing, and timely return of defective products/parts, with respect to warranty or contract. This includes completion of required Insight and vendor paperwork, preparing defective product or parts for return to vendor, and promptly returning defective products/parts and paperwork according to Insight policies and procedures
  • Identify system hardware problems and determine the most efficient and cost effective way of resolving the problem
  • Perform necessary hardware and peripheral repair, keeping client downtime to a minimum. Identify defective parts and order replacement parts utilizing vendor supplied tools such as web sites, phone support, etc.
  • Understand current depot programs such as Hot Swap and AR3D; participate as needed
  • Other duties as assigned

Video, Voice and Data Cabling Systems

  • Resolve software configuration problems and diagnose hardware problems at the workstation level
  • Identifying, pulling, terminating and labeling Cat3, 5e, Cat 6, Cat 6A, coax and fiber optic cable
  • Installing support structures and pathways (J-hooks, support rings, cable slings and cable tray / ladder rack, conduit and raceway)
  • Termination with multi-pair / strand cable (Copper and fiber)
  • Other duties as assigned


  • Installs, tests, and configures network and data communication equipment such as switches, routers, firewalls, VPN devices, etc.
  • Installs, tests, and supports Network Operating Systems (NOS) and their applications
  • Implements and supports Active Directory and supporting technologies such as DNS, DHCP, WINS, etc.
  • Implements and supports Microsoft server applications such as Exchange, SMS, IIS, RIS, etc.
  • Other duties as assigned


What you’ll need to join Insight


  • Bachelor's degree (BA/BS) from four-year College or university or 3-4 years related experience and/or training; or equivalent combination of education and experience
  • 6 months to 2 year of telecommunications experience
  • LANs, WANs, Personal Computers, messaging and server software applications experience required
  • Ability to automate tasks using basic scripting techniques required
  • Remotely manage devices to determine user experiences and debug issue, utilizing knowledge base and call script skills required
  • Must be able to work with both ends of basic level testing as well as high level testing and documentation
  • Familiarity with large account environments and protocol required
  • Working knowledge in major desktop operating systems (Windows 2000, Windows NT and Windows XP Workstation)
  • Excellent troubleshooting skills needed
  • Must have the ability to keep current with alternative systems and technology and make technology recommendations to management consistent with the company’s business and systems strategies





The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.


About Insight


Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at 

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance


Today's talent leads tomorrow's success. Learn about careers at Insight:


Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.


Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605. 

Job Segment: Testing, Cloud, Supply Chain, System Administrator, Developer, Technology, Operations

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