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Services Technician Team Lead (Night Shift)

Pasig, PH

Requisition Number: 84828 

Position Overview

The Services Team Lead is responsible for leading a Services team to success in reaching GRT operations Management goals and providing support.  Incumbents are responsible for process execution and evaluation, workload leveling, strategic implementation of improved processes and building client relationships.

What you’ll do at Insight

  • Coach teammates on proactive activities to drive success within the Services Department.
  • Manage workload of teammates by ensuring adequate shift coverage in all situations - which will include providing personal relief/coverage for clients, being available to answer the phones and emails, and overall do what is necessary to ensure all requests, incidents and other issues are handled appropriately.
  • Provide escalation direction and/or assistance to teammates.
  • Regularly monitor teammate/client phone calls for training opportunities and provide feedback to Services management.
  • Act as the first point of reference for teammates, as well as the point of contact for all clients and teammates during a manager’s absence.
  • Develop and maintain strong, positive relationships with internal teams and business partners.
  • Work effectively with inter-department and cross-company teams and management staff to succeed in meeting and exceeding department, as well as company, business goals.
  • Provide recommendations to improve current processes.
  • Provides regular reports to Services Manager for analysis (including attendance).
  • Participate in all departmental meetings.
  • Analyze and refine processes for efficiency and quality.
  • Promote and demonstrate company core values and maintains professional posture at all times.
  • Additional duties as assigned.

What you’ll need to join Insight

  • Bachelor's degree (B. A.) from four-year College or university; or three to five years of related experience. 
  • Must have a proven track record in handling and resolving escalations. 
  • Proven mentoring and training, coaching abilities needed. 
  • Success in increasing teammate morale and successfully leading a team a plus. 
  • Strong organizational skills and proficient in process management in order to manage multiple initiatives and projects simultaneously a must. 
  • Strong verbal and written communication skills required. 
  • Create and execute presentations.
  • Able to work effectively with all levels of management and clients required. 
  • Good display of business judgment skills needed. 
  • Exceptional organizational and problem solving skills required. 
  • Must be detail oriented. 
  • Must be able to work under pressure or time constraints and produce positive results. 
  • Effective use of PC including Microsoft Office required. 
  • Strong technical background within compute and network environment is required.
  • Ability to recommend service and process improvement initiatives.
  • Experience in work force management system is desirable.

 

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

 

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com 

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

 

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com

 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

 

Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605. 


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