Services Technician

Pasig, PH

Requisition Number: 98757

Services Technician

Location: This is a hybrid opportunity where you will work once a week in the office. Our office location is at 10th and 11th Floor Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605

Now is the time to bring your expertise to Services Technician role for a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand. You will be at the forefront of helping businesses transform their cloud, data, AI, cybersecurity, and analytics to ensure they are future-ready.

As a Services Technician with Insight, you will hold a position responsible for break/fix support of client’s managed network devices. You will be working with a team of IT professionals delivering 24x7 IT support services to clients across different industries. The Service technician will utilize knowledge, skills, and abilities to resolve client’s issues with respect to agreed SLA, participate in improvement of our current processes, and utilize our array of tools and systems. Along the way, participate in improving process and knowledge base articles.

What to Expect

We’re legendary for taking care of our teammates. We want you to enjoy a full, meaningful life and stick around Insight for the long haul.

We offer all the benefits you expect—health, dental, vision, PTO—plus:

Health Insurance Available on Day 1 of employment (HMO) with 2 free dependents
Hybrid set up (once a week work onsite)
Group Life Insurance
Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

As a Services Technician, you will get to:

Perform incident triage and analyze incidents consisting of LAN/WAN/WLAN/SDWAN/Network as a Service structures using a variety of technologies, protocols, and common major manufacturers
Perform remote trouble shooting to isolate and identify system failures. Using technical knowledge, SOPs, and expertise, managing incidents within agreed upon SLAs and provide remediation and resolution
Complete scheduled intermediate level maintenance, management and network administration activities on routers, access points, switches, firewalls and other network devices or managed network configuration items
Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. As a Services Technician you are positioned for swift advancement within our organization through a structured career path. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

We are looking for a ServicesTechnician with:

At least 3 years of related work experience in a NOC or equivalent environment supporting IT infrastructure which includes administration, support, and implementation of networks.

Routers and Switches; Cisco Switches, Cisco Router (different vendors are fine)
Basic Network Topology, OSI Model
MSP - Managed Service Provider
SDWAN; wireless access points, firewalls

Experience in global or local support is fine. Remote troubleshooting experience required.
This is Client facing. Good communication skill is a must.

Insight at a Glance

Received 35+ industry and partner awards in the past year
$9.2 billion in revenue
#20 on Fortune’s World's Best Workplaces™ list
14,000+ engaged teammates
Recognized as a Great Place to Work in the year 2022 and 2023
$1.4M+ total charitable contributions in 2023 by Insight globally

We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

About Insight

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com

Founded in 1988 in Tempe, Arizona
11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
$8.3 billion in revenue in 2020
Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.