Sr Service Desk Representative (IAM Experience)

Requisition Number: 105618 

Senior Service Desk Representative – Identity & Access Management (IAM)

Location: This is a hybrid opportunity. Our office location is at 10th and 11th Floor Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605

Insight at a Glance

• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20 on Fortune's World's Best Workplaces™ list
• 14,000+ engaged teammates
• Recognized as a Great Place to Work in the year 2022, 2023, 2024 and 2025
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

As a Senior Service Desk Representative – Identity & Access Management (IAM), you will be responsible for managing user identities, provisioning and deprovisioning access, supporting access-related incidents and requests, and ensuring compliance with organizational security policies within the Retail Division – Business Applications. You'll serve as an escalation point for Tier 1 analysts, safeguard least-privilege access across enterprise applications, and drive improvements that make identity and access management faster, safer, and more reliable.

What you'll do at Insight

Identity & Access Management

• Perform provisioning and deprovisioning activities across business applications.
• Manage role-based access assignments in accordance with approved access models and least-privilege principles.
• Support onboarding, transfers, and offboarding activities by ensuring timely access changes.
• Troubleshoot and resolve access-related incidents involving business applications.
• Support password resets within the business applications.

Security & Compliance

• Ensure adherence to IAM, security, and compliance policies.
• Participate in periodic access reviews, audits, and certification activities (ARA).
• Maintain accurate documentation of access approvals, changes, and audit evidence.

Service Desk Operations

• Serve as an escalation point for Tier 1 analysts regarding access and authentication issues for Retail Business Applications.
• Ensure access requests and incidents are completed within SLA targets.
• Monitor ticket queues and prioritize critical access requests impacting business operations.
• Contribute to knowledge articles, process documentation, and standard operating procedures.

Leadership & Continuous Improvement

• Identify opportunities to automate access management tasks and improve efficiency.
• Participate in project initiatives involving IAM tools.
• Support process improvements that enhance user experience and compliance.

What you'll need to join Insight

• 3–5+ years of Service Desk, IAM, Security Operations, or Systems Administration experience.
• Experience managing user accounts, permissions, and group memberships in enterprise environments.
• Experience with ticketing systems such as ServiceNow.
• Microsoft Active Directory
• Microsoft Entra ID (Azure AD)
• Single Sign-On (SSO)
• Role-Based Access Control (RBAC)
• Privileged Access Management (PAM/PIM)
• Identity Governance

What to Expect

We're legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

We offer all the benefits you expect—health, dental, vision, PTO—plus:

• Health Insurance Available on Day 1 of employment (HMO) with 2 free dependents
• Hybrid Set up
• Group Life Insurance
• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don't feel like your skills are a perfect match - we still want to hear from you!

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

About Insight

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com 

• Founded in 1988 in Tempe, Arizona
• 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
• $8.3 billion in revenue in 2020
• Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
• 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
• Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.