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Sr. Collaboration Engineer

Pasig, PH

Requisition Number: 84262 

 

 

 

As a Sr. Engineer you can expect to:
 

Learn: In this role knowledge is power. You will be expected to keep abreast of the software solutions offered by Cisco and Microsoft and their direct competitors. 

 Be solution-focused: You will need to understand and be competent in Cisco On Premise Collaboration systems, Cisco UCM Cloud Collaboration systems, Cisco WebEx Calling applications and Microsoft Teams applications. You must have a strong ability to analyze, triage and troubleshoot issues within the Collaboration environment and work collaboratively with the team to develop and implement solutions based on discovery and needs. 

 Be a team player: You will work closely with the Collaboration support team and as necessary with the Collaboration professional services delivery team. You may from time to time assist with pre-sale activities such as identifying and qualifying opportunities and providing necessary information on client infrastructures. 

 Be a trusted advisor: You will develop and maintain expertise on each of our client’s infrastructures, customer profiles and operational functions to prepare you to engage effectively. You will be expected to familiarize yourself with operational and security protocols for the devices we manage and to document new processes and knowledge as necessary.

 

What You'll need to Join Insight:

  • BS in Computer Science or related experience
  • Minimum of 5-7 years of industry experience required, ideally in both Cisco and Microsoft products.
  • Minimum of 5 years of successful Managed Services experience is desired.
  • Customer service or support background in Cisco Collaboration is desired. 
  • Resource should be able to independently assess and resolve complex Collaboration issues
  • Resource should be capable of performing all UC upgrades
  • Resource should have an understanding of core Cisco products and general knowledge of Microsoft Collaboration products.
  • Must be effective working in teams or independently to accomplish project objectives
  • Ability to learn and adapt to new technologies
  • Minimal travel required for training and rare on-premise work
     

Industry certification is preferred

o   CCIE Collaboration

o   CCNP Collaboration

o   MCSA

o   MCSE

 

Experience specifically around Unified Collaboration including:

o   Cisco WebEx Teams

o   Cisco Unified Communications Manager

o   Cisco Customer Voice Portal (CVP)

o   Cisco Collaboration Endpoints

o   Cisco IM & Presence

o   Cisco Unity Connection

o   Cisco WebEx Calling

o   Cisco Control Hub

o   Microsoft Teams Calling

 

Experience with call recording solutions including:

o   Calabrio

o   Verint

o   Dubber

 

  Other experience with the Cisco Collaboration portfolio is desired including:

o   Cisco Unified Contact Center Express (UCCX)

o   Proficiency in writing UCCX scripts

o   Expressway

 

Experience with other Collaboration platforms is desired including:

o   Zoom

o   Ooma

o   Ring Centtral

o   Nextiva

o   Five 9

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

 

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com 

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

 

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com

 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

 

Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605. 


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