Switchboard Receptionist

Requisition Number: 104686 

Front Desk Associate

Insight at a Glance

• 14,000+ engaged teammates globally
• #20 on Fortune's World's Best Workplaces™ list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

As a Front Desk Associate, you will serve as the primary gatekeeper of our organization, providing exceptional administrative support to guests and employees. You will be responsible for guest relations, document management, office maintenance, and facilities coordination. This role is critical to creating a welcoming environment while ensuring operational efficiency, safety compliance, and seamless day-to-day business continuity.

Along the way, you will get to:

• Welcome visitors and direct them to appropriate departments or employees with professionalism and courtesy
• Answer and route phone calls efficiently while maintaining accurate records of all inquiries
• Manage visitor flow from entry through exit, ensuring proper check-in procedures and security compliance
• Coordinate hotel accommodations, workstation setup, and support services for guests and employees
• Receive, sort, and distribute vendor deliveries while maintaining inventory control
• Operate office equipment (printers, photocopiers) and coordinate vendor repairs and maintenance
• Maintain organized filing systems and upload documents to cloud storage with proper categorization
• Keep reception, lobby, and entryway areas clean, presentable, and compliant with safety standards
• Process work permits and gate passes for contractors and suppliers
• Report building issues to Property Supervisor and follow up until resolution
• Coordinate with department leads on building activities that may affect operations
• Support equipment arrivals, HR/payroll document delivery, and emergency response coordination
• Manage meeting and conference room reservations and requirements
• Update digital signages, bulletin boards, and print company materials as needed
• Oversee facility staff cleanliness outputs and collaborate on facility issue resolutions
• Support event planning and other duties as assigned

What we're looking for

• Bachelor's Degree in Office Administration or related field from a four-year college or university
• Minimum 1–2 years of experience in front desk support, administrative services, or customer-facing roles
• Strong interpersonal and customer service skills with a personable demeanor
• Proficient in written and verbal English communication
• Highly organized, detail-oriented, and able to manage multiple priorities under pressure
• Proven ability to communicate effectively across all organizational levels
• Able to thrive in a rapidly changing environment with a focus on operational objectives
• Strong commitment to company values and operating principles
• Amenable to work on a flexible schedule in a hybrid work setup

Nice to have:

• Experience in front desk support in a BPO or corporate office setting
• Familiarity with facility management systems or building operations
• Experience coordinating events or managing multiple concurrent projects

Be AmbITious

This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

Physical Demands

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to sit, talk, hear, and operate a computer, telephone, and multi-function printer
• Close vision abilities required due to computer work and document review
• Regular inspection and visual monitoring of the workplace environment
• May require moderate lifting of office supplies and equipment
• Regular, predictable attendance required; including flexible hours as business demands dictate

Work Environment

The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise level (business office with computers, phones, and printers)
• Ability to work in a confined reception or lobby area
• Ability to sit at a computer terminal for extended periods
• Ability to conduct regular facility inspections and walkthroughs
• Ability to travel when needed for business purposes

What you can expect

We're legendary for taking care of you, your family and to help you engage with your local community.

We want you to enjoy a full, meaningful life and own your career at Insight.

Some of our benefits include:

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year
• Comprehensive health, wellness, and retirement benefits
• Professional development and career advancement opportunities
• Inclusive workplace culture celebrating diversity and belonging

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Equal Opportunity Employer

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don't feel like your skills are a perfect match - we still want to hear from you!

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

About Insight

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com 

• Founded in 1988 in Tempe, Arizona
• 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
• $8.3 billion in revenue in 2020
• Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
• 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
• Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.