Tax Analyst I

Tax Analyst I 

Position Overview 

The Tax Analyst I will be part of a local Sales Tax team supporting North America Sales Tax Department operations. Responsibilities encompass various aspects of the sales tax function, including tax return compliance, tax research, tax adjustments, audit support, Tax Help Desk operations, internal reporting, Vertex tax software administration, unclaimed property reporting, and special projects. This role is expected to actively support a culture of innovation by leveraging AI, automation, and emerging technologies to streamline processes, improve decision-making, enhance operational efficiency, and deliver exceptional internal and external customer support. The successful candidate will demonstrate curiosity, adaptability, and a continuous improvement mindset, seeking opportunities to transform ideas into practical solutions that create measurable business value. The individual will also be responsible for other tasks and duties assigned by management. 

What you’ll do at Insight  

Be a reliable resource to support North America – Sales Tax /Indirect Tax Operations 

Tax Help  

• Sales tax research & analysis 

• Manage customer files, reviews documentation and research State requirements for any applicable sales tax issues/questions  

• Proactively respond to and resolve internal (Sales, Collections, AP) and external customer inquiries through the high-volume Tax Help inbox. 

• Work within SAP, Workday, Vertex, Excel and other programs 

• Provide necessary support for EOM/EOQ test cycles (SAP/Vertex) - may require “after hours” work 

• Prepare tax forms for vendors, clients etc. 

Compliance 

• Efficiently generates sales tax data, reconcile with general ledger and generate accurate sales tax returns 

• Submits tax filings and associated backup including sales tax, gross receipts tax and unclaimed property 

• Manages sales tax payable account and determine tax credits that need to submit to tax authorities  

• business and tax license maintenance including new applications and renewals  

• Maintain good standing status through correspondence letters and phone inquiries to tax authorities 

• Manage UCP mailbox and provide answers to inquiries from AR team 

• Compile UCP required information for accurate State reporting  

• Prepare and file tax registration, business renewals etc. 

Audits, Refunds & Others 

• Assist with documentation for State/local tax audits 

• Consolidate and summarize data and other supporting worksheets for audits  

• Other duties and responsibilities assigned by immediate supervisors 

What you’ll need to join Insight 

• Bachelor’s degree in business or related field, from four-year College or University 

• At least 1-2 years of work experience in US Taxation and other related experience.   

• Proficiency with Microsoft programs; experience with SAP and Vertex a plus.   

• Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives, while proactively identifying opportunities to leverage AI, automation, and emerging technologies to improve processes, enhance decision-making, and deliver greater business value. 

• Strong written and verbal English communications skills 

• Able to successfully manage multiple priorities 

• Embrace a mindset of innovation and collaboration, focusing on what can be done and how you can help. 

• Strong commitment to company values and operating principles 

Preferred 

• Experience supporting or working in shared service for a US company or BPO industry  

Physical Demands 

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, the employee is regularly required to sit, talk, hear, and operate a computer, telephone and keyboard. 

• Specific vision abilities required by this job include close vision requirements due to computer work. 

• Ability to uphold the stress of traveling. 

• Regular, predictable attendance is required; including quarter-driven hours as business demands dictate. 

Work Environment 

The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic). 

• Ability to work in a confined area. 

• Ability to sit at a computer terminal for an extended period of time. 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.