Technology Sales Support (Quoting)

Requisition Number: 104624 

Location: This opportunity is a full onsite training. Our office location is at 10th and 11th Floor Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605  

• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20 on Fortune’s World's Best Workplaces™ list
• 14,000+ engaged teammates
• Recognized as a Great Place to Work in the year 2022, 2023, 2024 and 2025
• $1.4M+ total charitable contributions in 2023 by Insight globally

As a Client Operations Senior Specialist will be responsible for providing customer service and managing the sales processes of their assigned Account Executive or team of Account Executives (AE).  This involves, but is not limited to: quoting, ordering and account management, mailbox and call management, part requests, report generation, order fulfillment, reporting, and collections.  Pre-sales support functions include: pre-qualification of accounts, product pricing, research, configuration and product information. Along the way you'll get to:

What you’ll do at Insight

• The Client Operations Senior Specialist will be responsible for developing efficient practices to serve business needs.
• Work on special projects for clients and sales force as needed.
• Build relationships with other Insight departments and increase efficiencies where applicable.
• Prioritize and respond to incoming client calls and emails
• Research technical information on product requests and ensure access to procurement.
• Responsible for correct and accurate order processing.
• Prepare, manage and submit sales quotes accurately into the appropriate quote entry system.
• Ensure special bid pricing is applied and correct cost is captured on every order before order is released.
• Ensure contract compliance
• Manage pricing (agreement manager, contract module) and work with vendors on special pricing.

• Responsible for RMA management, credit re-bills and collections facilitation.
• Follow-up on all open client returns in a timely manner.
• Follow through to make sure the replacement order (if applicable) is placed and shipped.
• Positive interaction with Customer Service /Purchasing on RA/Replacements.
• Keep sales force informed of any problems and final resolution of issue.
• Provide order status for client base.
• Act as a backup for first level escalation in the absence of a team lead or manager

What you’ll need to join Insight

• Bachelor’s Degree in any course
• Minimum of 3–4 years of experience in customer service, operations, or related roles.
• General understanding of hardware and software quoting.
• Strong written and verbal communication skills in English.
• Experience in logistics and/or technical support is preferred.
• Basic understanding of supply chain concepts.
• Experience in software licensing is an advantage.
• Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives

• Health Insurance Available on Day 1 of employment (HMO) with 2 free dependents
• Hybrid Set up
• Group Life Insurance
• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.