Level 1-2 Helpdesk / Desktop Support

Location: This is a hybrid opportunity based in Perth, with an initial 3‑month period of full-time onsite support.

Insight at a Glance

• 14,000+ engaged teammates globally
• #8 Best Workplace™ in Technology and #17 Best Workplaces™ in Australia
• #20 on Fortune’s World's Best Workplaces™ list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

Leadership: The leader for this role is Vlastimil Sopuch.  Vlastimil is based in Perth and is the Team Leader for our Modern Workplace & Security Practice. 

As a Consultant – Modern Work & Security, you will provide Level 1–2 onsite IT support to one of our key clients in Western Australia, supporting a user base of approximately 100 onsite users. We will count on you to be the trusted first point of contact for end users, resolving day-to-day technical issues, managing tickets, and working with internal IT teams to keep their environment running smoothly.  Along the way, you will get to:

• Provide Level 1–2 endpoint and desktop support in a Microsoft-centric environment, delivering timely and customer-focused technical assistance
• Diagnose and resolve issues across Windows endpoints and Microsoft 365 services, managing incidents and service requests through a ticketing system and escalating where required
• Support endpoint management using Microsoft Intune, including device enrolment, policy troubleshooting and application deployment, as well as identity and access tasks in Entra ID and Active Directory
• Contribute to occasional project work such as device refreshes, endpoint onboarding, migrations, and security uplift activities, while documenting solutions and knowledge articles for ongoing support
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• 1-2 years’ experience in a desktop or service desk support role within a Microsoft-centric environment
• Hands-on experience with Windows desktop support, Microsoft 365 (Exchange Online, OneDrive, SharePoint Online, Teams), and working knowledge of Entra ID and Active Directory
• Exposure to Microsoft Intune for endpoint management and a basic understanding of endpoint security concepts (device compliance, access controls, Microsoft Defender), DNS, DHCP and core networking fundamentals
• Strong customer service, communication and time management skills, with the ability to manage multiple tickets, produce clear technical documentation, and collaborate effectively with internal and client stakeholders

What you can expect

We’re legendary for taking care of you, your family and for helping you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: 

• Dedicated career pathways and development
• Peer recognition and the opportunity to join our President’s Club
• Volunteer Leave and Work Life Balance days
• Work-From-Anywhere Program for up to 4 weeks per year
• Employee Stock Purchase Plan
• Corporate discounts

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match – we still want to hear from you!