Field Network Support Technician

Field Network Support Technician

Location: Phoenix, AZ (onsite at client sites daily)
Pay: $30–$45/hr DOE + full benefits

Insight is seeking a Field Network Support Technician to support clients across the Phoenix area. This role requires working on our customer sites to install, troubleshoot, and maintain network hardware, cabling, and workstation systems. The technician ensures reliable network performance and high‑quality service for both internal teams and external clients.

What You’ll Do

• Travel to multiple client sites across the Phoenix area each day
• Install, repair, and test hardware, peripherals, and system components
• Diagnose workstation hardware and software issues
• Install, pull, terminate, and label Cat5e, Cat6, Cat6A, coax, and fiber cabling
• Terminate patch panels, outlets, and 110/66 blocks; perform fiber terminations
• Install and configure switches, routers, wireless access points, firewalls, and VPN devices
• Assist with network closet audits, cleanups, and documentation
• Provide onsite and remote support using remote troubleshooting tools
• Complete service documentation, technical notes, and vendor part-return paperwork

What You’ll Need

• Experience with LAN/WAN environments, PCs, and major operating systems
• Hands-on structured cabling experience (copper and/or fiber)
• Ability to troubleshoot hardware, software, and network connectivity issues
• Experience installing or configuring switches, routers, and wireless devices
• Strong documentation and customer service skills
• Ability to work independently at multiple sites daily
• Comfortable disassembling and reassembling hardware
• Basic scripting skills preferred (PowerShell, Bash, etc.)
• Valid driver’s license and ability to travel locally

Why Join Insight

• Competitive hourly pay
• Full benefits package
• Opportunity to work in diverse environments with multiple clients
• Growth potential into network engineering roles