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Services Manager

Phoenix, AZ, US Plano, TX, US Chicago, IL, US Charlotte, NC, US Columbus, OH, US Austin, TX, US Tampa, FL, US Atlanta, GA, US Eden Prairie, MN, US

Requisition Number: 83925 

As a Manager of Services for Insight, you will enter a high-energy and tech-savvy world. We’re looking for someone who is a team player, excellent communicator, has Professional Services experience, and have proven success growing and building out PMO teams. If you’re a strong leader who is self-starting, a great problem-solver and motivated, then you would be a great addition to our team.

 

 As an Insight Manager of Services, you can expect to:

 

  • Be an influential innovator with industry presence and deep experience in the Professional Services space to creating processes, procedures, and methodologies for the Project Management Office.

 

  • Help build and grow our Professional Services business and ensure customer and teammate satisfaction. You will also manage risk, communication plans, change management, and financial performance of our team.

 

  • Motivate your team to find successful solutions. You will be providing guidance to your team for successful teammate onboarding and PMO Governance.

 

 

What we’re looking for:

 

  • Experience managing a PMO Governance Team.
  • Experience in leading a dynamic team of highly motivated teammates.
  • Demonstrated experience in communicating with all levels of leadership. 
  • Ability to adapt to changes in priorities and business directions.
  • Ability to manage a team with highly diverse responsibilities including:
    • 60% client billable target
    • Governance and oversight of the PMO processes, procedures, and methodologies
      • Performing Project360 interviews
      • Creating and publishing PMO LaunchKits
      • Managing CSAT responses and remediation
      • Website creation and management
      • Training & coaching of PMO Teammates
    • Ownership and management of the Clarizen Application
      • Development and backlog management
      • Client support and licenses management
      • Consulting with new Geos and Organizations
  • Ability to think “outside the box” to create, implement, and measure solutions that drive consistency in project delivery for the purpose of improving the Client Experience.
  • Client Obsessed

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

 

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com 

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

 

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.

 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

 

 

Posting Notes: Tempe || Arizona (US-AZ) || United States (US) || None || None || US - Tempe, AZ ||


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