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Services Technician

Pittsburgh, PA, US

Requisition Number: 87273 

PURPOSE AND OBJECTIVES 

 

The Client Services Americas team is a part of the IT Services organization. We are looking for an IT Technology Consultant to cover all IT-related matters for our office in Pittsburgh, PA 

 

EXPECTATIONS AND TASKS 

 

As IT Technology Consultant you will be working in a user centric environment and actively shaping our strategy to create a superior user experience for our employees. 

 

What you’ll do at Insight:

 

  • Handle escalation management
  • Provide excellent customer service
  • Provide problem management input
  • Host knowledge transfer sessions on IT topics
  • Identify and support continuous improvement opportunities
  • Provide incident management coordination with other support levels (2nd & 3rd)
  • Support Internal events and trainings
  • Coordinate with other IT teams on specific problem solving (AV, networking, server, etc.)
  • AV and conf. room support

 

What you’ll need to join Insight:

 

  • Bachelor of Science degree in Computer Science, Information Technology, Information Systems, Business Administration, or related fields
  • High customer service orientation
  • Ability to manage Customer Escalations
  • Continually develop and improve skills to meet the changing environment
  • Good communication skills
  • Willing to take the initiative, drive execution, and work independently
  • Open to innovative ideas and new technologies

 

Preferred skills

 

  • 1+ years of experience supporting technologies and customers
  • Knowledge of Microsoft operating systems (macOS/Linux is a plus)
  • Knowledge of office software applications in Office 365 (e.g. One Drive, Teams, Planner SharePoint)
  • Knowledge of Project management principles

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

 

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com 

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

 

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.

 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

 

 

Posting Notes: Pittsburgh || Pennsylvania (US-PA) || United States (US) || None || None || US - Pittsburgh, PA ||


Nearest Major Market: Pittsburgh

Job Segment: Cloud, Supply Chain, Developer, Computer Science, Technician, Technology, Operations

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