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Client Engagement Specialist

Plano, TX, US

Requisition Number: 83107 

BASIC FUNCTION OF JOB

This position provides support to clients, field sales representatives, and guidance for Buy Desk and Support team in regards to client’s technology procurement process.  This position also builds upon the client relationship in order to grow the client footprint and guide the customer to appropriate resources and people at Insight.

 

WORK PERFORMED

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

Essential Functions of the Job:

 

  • Manage client ticketing system (average 250 tickets per month)
  • Assist with client post-procurement request (order status, order issues, license tracking)
  • Responsible for client procurement engagement and communication for strategic, complex requests (quotes, orders, renewals, questions, trouble-shooting, training) and liaison between client and Insight teams.
  • Manage client escalations and urgent requests.
  • Provide reporting per client request.
  • Assist Field Sales Team; including but not limited to QBRs, reporting, large opportunity tracking.
  • Engage with publishers to review client EULA requirements (as necessary).
  • Assist with license distribution (as necessary).
  • Maintain e-commerce catalog (part removal/additions; maintain updates on Welcome Page, etc.)
  • Expedite orders with Insight CARE team to ensure timely delivery of product.
  • Manage and maintain client product standards vs DNS, publisher templates, and client specific knowledge base.
  • Maintain publisher websites and dashboards for license management tracking (as necessary)
  • Other duties, as assigned.

 

 

MINIMUM REQUIREMENTS

Education and/or Experience

Some College education and/or four years customer service experience required. Must be able to clearly articulate Return on Investment (ROI) to clients and prospects to sell value versus price.  Knowledge in quoting and ordering required.  Must have a working knowledge of Insight’s vision and software asset management strategy.

 

KNOWLEDGE, SKILLS AND ABILITIES

Ability to effectively present information and respond to questions from groups of managers, clients, other teammates needed.  Strong communication (verbal and written), organization, and time management skills required.  Solid problem solving and consultative skills a must.  Must be self-driven, motivated and results-oriented.  Able to build relationships and quickly develop trust with clients, as well as internal personnel, needed.  Must be able to solve problems thoroughly and work well under pressure.  Must be able to adhere to tight service level agreements (SLAs) and be able to multi-task effectively.

 

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

 

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com 

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

 

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.

 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

 

 

Posting Notes: Plano || Texas (US-TX) || United States (US) || None || None || US - Plano, TX ||


Nearest Major Market: Plano
Nearest Secondary Market: Dallas

Job Segment: Developer, Field Sales, Supply, Procurement, Cloud, Technology, Sales, Operations

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