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Services Technician

Plano, TX, US

Requisition Number: 85283 

The Asset Management Technician provides computer asset management and asset distribution preparation on campus.


  • Tracking assets through end-to-end lifecycle. Experience with Service Now and HPSM Receipt and shipment of assets
  • Preparing assets for corporate distribution
  • Performing monthly inventory and cycle counts for all equipment
  • Processing all disposal and sale of equipment
  • Identify and escalate issues that arise during work activities
  • Support branch and corporate applications, leveraging knowledge of current and new technologies
  • Anticipate the needs of clients and acts accordingly
  • Provide on premise support for projects and other support teams where needed
  • Support the identification of trends in incidents and work orders and help to identify solutions and reduce incidents
  • Perform asset controls activity in support of corporate asset management strategy
  • Uses experience from role to provide feedback to leadership on ways to improve efficiencies and automate tasks
  • Work with groups across IT to test new software and provide feedback
  • Qualified candidates will have top notch customer service skills and excellent organizational skills. Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade and deployment projects. 


Required Qualifications:

  • 1+ years field services work experience
  • Proficient with current versions of MS Windows and Mac Operating Systems and MS Office applications
  • Proven experience working with customers or end users
  • Strong Communication skills
  • Strong experience with using MS Office products
  • Ability to function effectively and efficiently in a fast-paced, evolving environment
  • Ability to manage multiple tasks efficiently
  • Knowledge of ITIL Asset Management


Preferred Qualifications:


  • Microsoft (MCP or MCSE), ITIL, or A+ certifications
  • Network + certification or equivalent work experience
  • Understanding of or experience with imaging and diagnostic tools
  • Supply Chain and Asset Management experience

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.


Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at 

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance


Today's talent leads tomorrow's success. Learn about careers at Insight:


Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.



Posting Notes: Plano || Texas (US-TX) || United States (US) || None || None || US - Plano, TX ||

Nearest Major Market: Plano
Nearest Secondary Market: Dallas

Job Segment: Technician, Developer, Supply, Testing, Cloud, Technology, Operations

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