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Sr. Process Manager/Application Delivery

Plano, TX, US VA, US

Requisition Number: 82890 

Insight is seeking a skilled and experienced Process Manager who will manage processes and communications required to address desktop security vulnerabilities within tight deadlines. You will manage engagement with Tech and Business partners across the company to address security vulnerabilities owned by their departments. You will create email communications to large user groups detailing actions they are required to take and follow up on all questions and escalated concerns so that deadlines are met. You will monitor, report and plan process improvement or redesign initiatives, and make recommendations on changes, collect and analyze data for supporting recommendations, and collaborate on project teams and broader enterprise initiatives to represent the team for changes that may impact team processes. You must be able to effectively communicate and influence partners across the company and across multiple levels of the organization.



  • Leading and owning engagement with partners across the company on behalf of the Application Delivery team
  • Creating and monitoring processes to address security vulnerabilities within defined timelines 
  • Building and utilizing a network of Tech and Business contacts to identify, review and plan for efforts to address team challenges and pain points
  • Providing subject matter expertise on processes when representing the team in projects and other meetings
  • Monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups, make final recommendations for approval on changes.
  • Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership; review data for trends and gaps in the process that may require additional review
  • Collaborate across teams to create new processes where needed, to close gaps and/or quality issues


Basic Qualifications:

  • Bachelor's Degree or military experience
  • At least 3 years of experience in Process Management
  • At least 3 years of experience in an information technology environment
  • 1+ years of experience working in Agile
  • 1+ years of experience with project management tools (Jira or Confluence)


Preferred Qualifications:

  • LEAN certification or Six Sigma certification
  • 4+ years of experience in Process management
  • 4+ years of experience in an information technology environment
  • 2+ years of experience working in Agile
  • 2+ years of experience with project management tools (Jira or Confluence)

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.


Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at 

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance


Today's talent leads tomorrow's success. Learn about careers at Insight:


Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.



Posting Notes: Richmond || Virginia (US-VA) || United States (US) || None || None || US - Plano, TX ||

Nearest Major Market: Plano
Nearest Secondary Market: Dallas

Job Segment: Developer, Manager, Supply Chain Manager, Lean Six Sigma, Supply, Technology, Management, Operations