Sales Support Account Manager

About the role...

This role is suitable for someone with previous Sales Support experience in the IT industry, with a good knowledge of software and hardware. Software licensing knowledge will be very highly regarded. This role will provide superior service and assistance to customers and account managers. This role manages all day-to-day aspects of the customer to ensure customer satisfaction and customer growth. The environment is fast paced so we need people who can think on their feet and can juggle many projects at once. 

• Support account managers in providing prompt service to customers. Provides accessible day to day contact point for customers.
• Support accounts by processing orders and quotes, answering enquiries regarding products, pricing, availability, credit, catalogue / price list management, & volume licensing questions.
• Assist in educating the customers about Insight and related services.
• Respond to customer complaints and involve Client Service Manager in the process of resolving the issue to the satisfaction and benefit of both the customer and Insight.
• Develop strong working/selling relationship with internal Operations teams and Business Partner Managers.
• Develop relationships with vendor partners.
• Proactively manage all processes and customer engagement for Renewals. Provide collaborative and backup support to all teammates within Client Services.
• Obtained relevant Vendor certifications as required
• Provide backup & overflow support when necessary
• Deliver to customers agreed SLA’s

You will need to have:

• Excellent customer service skills
• Knowledge of software and hardware
• Good attention to detail
• Good organisational skills and ability to prioritise tasks
• The ability to meet deadlines 
• Great communication skills 

What we can offer you...  

• Personalised career pathway and development planning
• Training and development
• A culture of innovation
• Awards and incentives
• Transparent, authentic and supportive leadership
• Competitive salaries and benefits
• Microsoft vendor relationship/engagement
• Fun and collaborative teammates

What now...

One of our core values at Insight is “Harmony”: We are a team of diverse individuals who value inclusivity and create meaningful connections so we can win together.

At Insight, we make hiring decisions based on your passion, skills and experience. 

We look forward to your application.

Check out our website for more info and case studies at www.au.insight.com.