Technical Consultant

Location: Hong Kong

This is an onsite opportunity where you’ll work in our Hong Kong office as well as on our client site. This dynamic work environment offers the flexibility to collaborate with our team in Hong Kong and directly engage with our clients on-site.

Now is the time to bring your technical expertise to a Technical Consultant role for a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand. You’ll be at the forefront of helping businesses transform their cloud, data, AI, cybersecurity, and analytics to ensure they are future-ready.

As a Technical Consultant with Insight you will be managing and supporting the daily operations of systems, networks, backups, and end-user hardware and software. You will be tasked with providing internal user support and training to ensure smooth and efficient functioning of our clients’ IT infrastructure.

What to Expect
 

We’re legendary for taking care of our teammates. We want you to enjoy a full, meaningful life and stick around Insight for the long haul.

We offer all the benefits you expect and more:

• Corporate Health Insurance
• Annual Health Screen

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year
• Work life balance days  
• Employee Referral bonus – work with your mates  
• Dedicated career pathways and development planning  
• Opportunity to join our President Club Champions  

Leadership: The services manager for this role is Anson Lau, he is based half of the time in Hong Kong and Shanghai. Anson is managing the team for GCR and leads by supporting the team members to develop their skills and achieve their potential through personalized feedback, encouragement, and by fostering a growth-oriented environment. This approach emphasizes learning and development as a key to long-term success.

As a Technical Consultant you’ll get to:

• Manage and support the daily operation of System / Network / Backup / End User including Hardware / Software support and training
• Provide Internal User support and training
• Provide Azure AD / Hybrid Cloud AD / O365 & AWS support
• Implementation and maintenance of policies and procedures for Network, System Security and Physical/Remote System access controls
• Provide Network and Remote Connectivity Hardware / Software support
• Manage Security Solutions including Firewalls, End Point Solution, Web Application Firewall and Intrusion Prevention Systems
• Perform schedule and monitor task on Network / Servers, 
• Analyse and troubleshoot on Network / System / End User. 
• Assist in coordinating projects including Network related wiring plans, Hardware and Software purchases / installation / backup / maintenance / troubleshoot.
• Assist in planning, coordinating and consulting with vendors and clients for Solution select and support. 

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. As a Technical Consultant you’re positioned for swift advancement within our organization through a structured career path. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

We’re looking for a Technical Consultant with:

• Minimum 2 years’ experience in IT administration and support 
• Experience with administering and maintaining Windows / Linux server / Router / Switch / Firewall.
• In-depth technical knowledge of various network elements, servers, and platform operating systems, including Red Hat / CentOS / Uubutu / K8S / Cisco and Dell product / HCI Solution / firewall / VPN / WAF / Load Balancer / IPS / etc.
• Experience in hardware/software troubleshooting, network and system monitoring tools
• Working technical knowledge of current network hardware, protocols, and standards, including IP Telephony, BGP, VPN etc.
• Working knowledge of storage technologies such as SAN / NAS / Openstorage
• Experience with VMware and Hyper-V and backup software’s like Veeam
• Holder of MCSE/MCITP, CCNA certification is preferred
• Excellent interpersonal and communication skills in Cantonese, Mandarin, and English
• Good written, presentation and oral communication skills and ability to explain issues/resolution concepts in technical and non-technical terms to other departments
• Non-office hour work may be required
• Willingness to travel for work assignments within HK, on a need-basis

Insight at a Glance

• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20 on Fortune’s World's Best Workplaces™ list
• 14,000+ engaged teammates
• Best Workplaces in Technology - 2024
• $1.4M+ total charitable contributions in 2023 by Insight globally

We’re not just a tech company; we’re a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.