Microsoft Teams / Skype Customer Engineer (contract)

Requisition Number: 98828 

Location: This is a remote employment opportunity, aligned with Eastern time zone

Salary: $10,000 - $13,000 monthly (W2)

Duration of contract: 18 Months

Now is the time to bring your research expertise to this role for a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand. You’ll be at the forefront of helping businesses transform their cloud, data, AI, cybersecurity, and analytics to ensure they are future-ready.

As a Microsoft Teams / Skype Customer Engineer via Insight, you’ll act as a mentor and role model to less experienced colleagues to educate them on technical and non-technical concepts. You will also participate in development opportunities in addition to generating new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners. The successful candidate will drive opportunities for IP reuse, best practice sharing, and consumption acceleration. In addition, you will proactively identify gaps through delivery and communicate those gaps to others. Apply subject matter expertise to develop new IP that fills identified gaps. Along the way, you will proactively develop technical and professional learning and development plans in alignment with and support from management.

What to Expect

We’re legendary for taking care of our teammates. We want you to enjoy a full, meaningful life and stick around Insight for the long haul.

As a W2 teammate, we offer great benefits that include health, 401K and In it Together Foundation. You will also have access to 11 thriving and diverse Teammate Resource Groups.

As a Cloud Solution Architect for Microsoft Teams you’ll get to:

• Advocate for the customer/partner at all opportunities and share customer success stories with the wider internal team.
• Develop and expand existing impactful relationships with customer and partner architects and technical specialists, technical decision makers (TDMs), and business stakeholders.
• Receive and synthesize data about customer/partner business and technical requirements, address them with technical architecture(s), demonstrate and prove those solutions capability and value through design collaboration sessions with the customer/partner.
• Contribute and understand how work aligns with customer success plans and meet customer/partner needs by partnering with the appropriate internal teams and resources to deliver customer outcomes. 
• Assess and transfer knowledge to close customer skill gaps.
• Guide other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience.
• Support definition of customer/partner conditions of success.
• Anticipate customer/partner dissatisfaction and unmet needs and execute strategies to improve experience, value realization, and acceleration of customer transformation.
• Actively listen and respectfully challenge customers/partners when going in the wrong direction, presenting insights and alternatives, and acts appropriately.
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. As a W2 contract teammate Cloud Solution Architect for Microsoft Teams your position is highly visible and could lead to extended contracts, consideration for a full-time opportunity within Insight, or with our client to elevate your career.

What you will need to succeed:

• Minimum of 5 years of hands-on, technical experience in Modern Workplace solutions - deploying, administrating, and/or supporting any of the following:
  • Microsoft Teams, Skype for Business Online, Telephony (Inbound Voice Routing, Call Queues, Number porting), Unified Communications solutions that include VoIP, IM, real-time communications, UM, such as OCS/Lync/Skype for Business/Microsoft Teams, Jabber, Zoom, Cisco WebEx or related. Strong preference for experience with MS Teams application.
• Enterprise support for Microsoft Teams, including implementation, administration, and troubleshooting, including presentations, training and workshops.
• Hands on experience working with SFB 2015/2019 Server, Microsoft Teams Exchange Online or On-premises in a support or consulting role.
• In-depth knowledge of supporting and complementary technologies, such as AD Azure, Active Directory Connect and PowerShell.
• Knowledge of networking, TCP, options, related tools like Wireshark or Fiddler is a nice to have.
• Strong preference for experience withMicrosoft Teams Apps development, deployment, and governance experience required i.e. Bots/Chatbots, Tabs, Messaging / Meeting Extensions, etc.
• Experience with SharePoint and/or Power Apps Development a huge plus.
• Experience as a problem solver - you see obstacles as interesting challenges to overcome, not a reason to quit.
• Working independently in a fast-paced environment.
• Demonstrated aptitude for providing extraordinary customer service in politically charged environments.
• Advanced Microsoft certifications preferred.

Insight at a Glance

• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20 on Fortune’s World's Best Workplaces™ list
• 14,000+ engaged teammates
• $1.4M+ total charitable contributions in 2023 by Insight globally

We’re not just a tech company; we’re a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.