Salesforce Architect

Position Overview

As a Salesforce Architect, you will be tasked with designing and implementing scalable technical solutions that align with business needs and contribute to the company's overall success. This role involves providing technical leadership and spearheading strategic projects, taking initiatives from concept to execution to enhance profitability and reduce costs. The successful candidate will be adept at engaging with business partners, senior executives, technical teams, and functional resources. The ideal candidate should possess in-depth knowledge of the Salesforce platform and its ecosystem, encompassing CPQ, SalesCloud, DataCloud, PSA, and other relevant technologies.

What you’ll do at Insight

• Focuses on designing and implementing scalable Salesforce solutions, driving business success through strategic initiatives and technical expertise while working alongside business partners to present architectural options and recommendations.
• Architect and design scalable, high-performance Salesforce solutions that align with business objectives and technical requirements.
• Provide technical leadership and guidance to development teams, ensuring the successful delivery of Salesforce projects
• Identify, remediate or streamline key pain points/process gaps (ID problem, Determine Plan, Facilitate the Plan, Drive the Implementation and assessment of Results)
• Manage multiple projects or programs to achieve the goals. 
• Lead, Direct, and facilitate cross-functional teams to achieve goals
• Communicate with and guide Senior Leadership on the status, progress, and challenges of strategic goals
• Drive and challenge functions on their assumptions of how they will successfully execute their plans
• Align strategic goals of the Insight with the function goals and processes
• Create, Recognize and drive opportunities for improvement within the function to create efficiencies or improve results
• Analyze, assess and document the Return in ROI
• Demonstrate ability to work across regions and functions to achieve results with minimal supervision and input
• Think and act strategically, anticipate future trends and envision the path to get there.
• Elicit requirements using interviews, analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Identify and Engage other specialties (IT, PAs, etc.) as needed to achieve results
• Technical leadership, stakeholder collaboration, performance optimization.
• Create high level architectural diagrams and partner with the Enterprise Architecture team for detailed diagrams and approvals

What you’ll need to join Insight

• BS/BA required with a concentration in a business discipline preferred. 
• Minimum 7 years’ experience working with salesforce systems, preferably SalesCloud, PSA, and CPQ
• Salesforce Architect certifications (e.g., Salesforce Certified Technical Architect, Salesforce Certified Application Architect) are highly desirable.
• Present architecture options and recommendations - including configuration
• Proficiency in Salesforce CPQ, SalesCloud, DataCloud, PSA, and other Salesforce products. Strong understanding of Apex, Visualforce, Lightning Components, and Salesforce APIs.
• Experience with integrating Salesforce with other systems using REST/SOAP APIs, middleware, and ETL tools.
• Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve complex technical issues.
• Evaluating new features and supporting the development of new business functions
• Develop and maintain a governance model and change-management process for CRM and downstream systems.
• Highly articulate and professional in both oral and written communication, as well as presentation, persuasion and negotiation skills to achieve desired result needed. 
• Ability to effectively present information and respond to questions from groups of managers, customers, other employees a must. 
• Ability to respond effectively to the most sensitive inquiries or complaints. 
• Ability to write using original or innovative techniques or style. 
• Ability to make effective and/or persuasive presentations on controversial or complex topics to top management and/or boards of directors. 

Physical Demands

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, talk, hear, and operate a computer, telephone and keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.

Where: Fully remote within the United States. Preference will be given to candidates geographically within the Phoenix metro area, though all locations will be considered.

Compensation: $160,000-$169,500

Work Environment

The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.