Share this Job

SLS Analyst

ES

We are currently recruiting for an Entry-level professional able to support our Software Lifecycle Services team in Europe.

Hunger, Heart, Harmony. The three core values that we represent and strive to display. This is who we are, and by living these behaviors here at Insight, we’re doing amazing things.

Insight started in a garage in 1988. It's through harnessing these three core values that two brothers, Eric and Tim Crown, drove Insight to become a Fortune 500 company. We are a Global IT Services and Solutions business, passionate about helping customers and the real people who sit behind them.

Along with excellent benefits and a competitive reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity - there’s a reason our average employee tenure is over 6 years.

We believe that by giving you the freedom to think big and empowering you to reach your full potential, together we will achieve the best outcomes.

 

The SLS Analyst will provide support to LCS Consultants and Insight’s Clients, including producing robust analysis, consolidation, and preparation of data and delivery against Client requests. The SLS Analyst will use and contribute to the Insight knowledge base and methodologies to advance Client operations and drive innovation and efficiencies whilst meeting defined high-quality outputs.

 

Key duties and responsibilities

  • Support the delivery of projects through high-quality data analysis (data gathering, aggregation, and processing). Analysis may include how much software a customer has purchased or consumed, or how licensing metrics and charging models may apply to Clients.
  • Managing multiple concurrent tasks: tracking progress against deadlines and expectations, working with colleagues to understand anomalies, overcome conflicts or issues.
  • Provide first and second line assistance to Clients via the service desk. This may be through online portals, email, or telephone, in response to requests and queries submitted by Insight’s clients. Tickets can contain requests for information, licensing administration or advice, or specific licensing queries.
  • Manage the workflow of the service desk, including ticket allocation based on team workloads, tracking, and management of responses through to completion and escalate to more senior teammates as appropriate.

 

Skills / Experience required:

  • Ideally 1 year of Licensing or Service Desk experience.
  • Basic IT understanding of servers, processes, and network
  • Experience in Excel skills
  • A high level of written and spoken English – will be tested
  • Process-driven and analytical approach

About Insight: 

We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes.  Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity - there’s a reason our average employee tenure is over 6 years.   

We strive to display our three core values of Hunger, Heart and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988 and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, passionate about helping customers and the real people who sit behind them. 

 

Application Details: 

Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply. 

We will endeavour to contact you within five business days, should we feel your profile is a good match for this role. If you do not hear from us within this timeframe, please presume that on this occasion, your application was not successful. 

 

A full job description will be provided upon application.