Senior EUC Engineer

As a Senior EUC Engineer, you are the backbone of Insight’s digital environment. You will lead the engineering efforts to provide secure, scalable, and highly available end-user services. Your role is a blend of high-level project architecture and hands-on systems optimization. Whether you are troubleshooting complex issues, deploying global technology releases, or mentoring teammates, your goal is to ensure a seamless and secure experience for every user. You don’t just maintain the status quo—you anticipate growth and build the solutions to meet it.

Essential Duties and Responsibilities

• Stakeholder Collaboration: Partner with teams and business stakeholders to translate complex business needs into scalable technical requirements.
• Device Lifecycle Management: Evaluate, define, and enforce global standards for end-user hardware, ensuring a high-performance and ergonomic fleet.
• Deployment Architecture: Help design and maintain automated deployment frameworks (e.g., Autopilot, Intune, Jamf) to ensure seamless device provisioning and a "zero-touch" user experience.
• Modern Workspace Innovation: Define, implement, and optimize next-generation A/V and video conferencing solutions (e.g., Microsoft Teams Rooms, Zoom Rooms) to support a hybrid workforce.
• Systems Integrity: Provide high-level support for complex, integrated systems, ensuring maximum uptime, data integrity, and accessibility for a global user base.
• Infrastructure Oversight: Proactively monitor and maintain the health of the EUC infrastructure environment, identifying potential bottlenecks before they impact productivity.
• Asset Governance: Oversee inventory management strategies, ensuring lifecycle data is accurate, and hardware refreshes are executed on schedule.
• Security & Compliance: Ensure all EUC activities align with InfoSec policies and organizational frameworks, maintaining strict adherence to Change Management and Incident Management protocols.
• Performance Metrics: Establish and monitor continuous telemetry and reporting procedures to ensure all services consistently meet or exceed established SLAs and quality benchmarks.
• Advanced Troubleshooting: Act as the Tier 3 Subject Matter Expert (SME) for complex incident resolution, coordinating across functional areas to diagnose and rectify root causes.
• Continuous Improvement: Proactively recommend hardware or software enhancements to address recurring issues and drive operational efficiency.
• Knowledge Management: Author and maintain comprehensive technical documentation for new and existing solutions; lead the training and mentorship of junior engineers to elevate the team’s overall technical maturity.
• Travel to offices in EMEA to perform IT related responsibilities and projects

Required Skills and Abilities

• Experience:
  • 5+ years supporting end-user compute devices and users in a large-scale (e.g., 5,000+ users) enterprise environment.
  • 5+ years of experience with Microsoft and Mac OS
  • 1+ years of experience with Microsoft Intune and working in a global (multi-country) environment.

• Technical Expertise (Expert-level knowledge/experience):
  • Modern Management: Understanding of Microsoft Endpoint Manager (Intune), SCCM (MECM), or Jamf Pro.
  • Deployment Experience: Strong understanding of Windows Autopilot, Apple Business Manager, and Zero-Touch Provisioning.
  • Scripting & Automation: Experience in PowerShell (or Python/Bash) to automate repetitive tasks, configuration changes, and data gathering.
  • OS Lifecycle: Deep understanding of Windows 10/11 and macOS architecture, including registry editing, profile management, and update ring
  • Experience implementing video conferencing and AV solutions
  • Access Management: Experience with Azure Active Directory (Entra ID), including Conditional Access policies, Group Policy Objects (GPOs), and RBAC.
  • Endpoint Security: Experience managing antivirus/EDR solutions (e.g., Microsoft Defender for Endpoint), BitLocker encryption, and vulnerability remediation.
  • Compliance: Ability to translate InfoSec requirements into technical configurations (e.g., CIS Benchmarks or NIST standards).
  • Previous experience in ServiceNow or ITSM ITIL based ticketing system.

• Soft Skills:
  • Exceptional interpersonal, verbal, and written communication skills.
  • Proven analytical and problem-solving skills.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Ability to build strong, trusting relationships with technical and non-technical staff.
  • A self-starter, highly motivated, and naturally curious, with a customer-centric mindset.
  • Mentorship: A genuine interest in coaching junior teammates and fostering a collaborative, knowledge-sharing environment

Education & Certification Preferences

• Education: Bachelor's degree in Computer Science, Information Systems, Business, or a related field of study is required.
• Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Jamf Certified Admin (for Mac-heavy environments)
• ITIL Foundation v4 (for process and framework alignment)