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Service Designer


The Service Designer resides within a defined area of the Services Delivery function.

The Service Designer works cross-functionally to provide service design capabilities for solutions specifically developed for the client, and also helps the Technology Solutions Group to develop new capabilities, standards and or offerings by planning designs, gathering requirements, creating design packages, and coordinating the appropriate stakeholders to support the design work. They also attend client workshops to elicit detailed design requirements and then define and agree obligations, between Insight and the client, which are then incorporated into the design.

In addition, the Service Designer interprets architecture, developed by Service Architects, to derive the design requirements and realise the architecture to ensure the design is both fit for purpose and flexible enough to meet current and or future needs. They also ensure design requirements consider, and operate within, the constraints agreed within the architecture definition and contract, and build the service design package which is the basis to deploy, test and release the service components which make up the solution.
• Create a service design plan which defines the design approach, timescales, budget and or resources required before moving to the actual design phase.
• Validate design requirements with the technology design roles to ensure that cross competency dependencies are identified and factored into the technical and service design.


• Interpret service architecture and then plan and develop detailed designs from architecture concepts, standards and requirements.
• Play a key role in client workshops, post contract signature, to elicit detailed service requirements and realise the service architecture.
• Work closely with the Service Delivery Manager, and the client, to develop the obligations identified in the pre-contact phase of the bid process, then map detailed obligations into the design requirements.
• Lead the creation of user stories and functional and or non-functional requirements for the service design (design requirements).
• Create a service design plan where the service design is identified as complex.
• Define, negotiate and document the SLAs and KPIs associated to the service.
• Complete user interface design and provide any user stories required for development work.
• Create mock-ups of any catalogue items to enable effective development work.
• Collaborate with the process developers to create the service management and business processes required for effective service delivery.
• Collaborate with automation, software development and or technology teammates to ensure that any systems or software utilised in the design meets the design requirements.
• Create the cost model associated to the service design, also ensure that the service design is delivered on time and to budget and identify the resources required to support the design work.
• Ensure traceability of the service design to the service/business architecture and requirements.
• Ensure the service design meets Insight’s relevant principles, policies and standards.
• Identify, model and classify service design risks, issues, assumptions and or dependencies.
• Ensure the design is flexible, scalable, and adaptable to be able to meet future requirements.
• Lead on the creation of the service design package, also ensure it is maintained.
• Ensure that a readiness assessment is completed, and any gaps have been clearly defined, bridging solutions to be implemented during service deployment.
• Collaborate with the Transition Manager and deployment specialist to create the service deployment plan, service acceptance criteria and service-related test plans.

About Insight: 

We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes.  Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity - there’s a reason our average employee tenure is over 6 years.   

We strive to display our three core values of Hunger, Heart and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988 and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, passionate about helping customers and the real people who sit behind them. 


Application Details: 

Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply. 

We will endeavour to contact you within five business days, should we feel your profile is a good match for this role. If you do not hear from us within this timeframe, please presume that on this occasion, your application was not successful. 


A full job description will be provided upon application.  

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