Service Desk Representative

AZ, US

Requisition Number: 101515

Requisition Number: 101211

Service Desk Representative

Location: The role will be a remote, part-time position located in the United States.

Pay: $18.50/hr

Requirements: Bilingual in Spanish & English (Fluent in both)

Shift: Monday-Friday

7 PM - 11 PM EST
6 PM - 10 PM CST
5 PM - 9 PM MST
4 PM - 8 PM PST

You will work the hours based on the time zone you reside in

Additional hours may be needed for support on Mondays; working hours will be based on the time zone you reside in.

4:30 AM - 8:30 AM EST
3:30 AM - 7:30 AM CST
2:30 AM - 6:30 AM MST
1:30 AM - 5:30 AM PST

Insight at a Glance

· 14,000+ engaged teammates globally

· #20 on Fortune’s World's Best Workplaces™ list

· $9.2 billion in revenue

· Received 35+ industry and partner awards in the past year

· $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

The Service Desk Representative is responsible for support of all desktop hardware, software and telecommunications equipment. As a Service Desk Representative, you are the front line in support of Insight Customers. In this role, you will respond to customer inquiries in person, via phone, email, and chat. Associates must possess strong verbal and written communication skills.

As a Service Desk Representative you will:

· Effectively manage issues through multiple forms of inbound requests including in person, queue calls (phone), e-mails, Chat, web forms, or client tracking/ticketing databases.

· Respond to all Customer requests in timely and professional manner.

· Instruct end users in the appropriate use of equipment, software, and/or reference materials.

· Assist with all aspects of technical support, including on-site visits as needed.

· Data entry (management of data) -accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols.

· Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career

What we’re looking for

· Two-year Associate Degree (field related) or equivalent experience required.

· Must have a minimum of one-year helpdesk experience in a corporate environment, two years preferred.

· Must have a comprehensive knowledge of computer hardware/software concepts.

· This position requires extensive working knowledge of hardware/software concepts, including Microsoft products and network/account management tools.

· Must be able to diagnose and resolve moderately complex system hardware, software, network, and operator issues.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Remote || Arizona (US-AZ) || United States (US) || IT Infrastructure & Support || None || Remote ||