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Service Technician


Requisition Number: 74867 

Insight Enterprise, a Fortune 500 IT Solutions Partner is seeking a Desktop Support Specialists to work on site with our large utilities company in Phoenix, AZ!  This is a 3 month contract that will most likely extend. 


This position offers a dynamic working environment, where you will leverage your strong IT support and customer service expertise, in an exciting atmosphere. If you are ready to continue your career trajectory in state of the art facilities, this position could be a perfect fit for you!


What you’ll do at Insight:

  • Provide excellent in-person end user support
  • Windows 10 Rollout Experience
  • Resolve end user application issues with both Mac/Windows and devices
  • Use Service Now ticketing system.
  • Set up new users, including imaging, new hardware, etc.
  • Provide an onsite solutions
  • Close and update incidents in the management system
  • Provide problem/resolution input to the knowledge database
  • Support desktop and laptops with primary focus on the installation and repair.
  • Hardware and software installation
  • Break-fix maintenance for desktops, laptops, and printers


What you’ll need to join Insight:

  • Minimum 3+ years of desktop/laptop support experience in a large enterprise environment
  • Dell Toughbook (Rugged) laptop support highly desired
  • Ticket tracking
  • Hardware and software installation
  • Experience with Windows 10
  • A+ Certification
  • Strong organization and time management skills
  • Able to drive to towns outside of Phoenix on occasion

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 6,800 employees help clients innovate and optimize their operations to run smarter. Discover more at


  • Founded in 1988 in Tempe, Arizona
  • 7,400+ teammates in 19 countries providing Intelligent Technology Solutions for organizations across the globe
  • $7.1 billion in revenue in 2018
  • Ranked #417 on the 2018 Fortune 500, #12 on the 2018 CRN Solution Provider 500
  • 2018 Dell EMC Server Partner of the Year, 2018 Intel Retail Solution Partner of the Year, 2018 Microsoft Worldwide Artificial Intelligence Partner of the Year
  • Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology and #5 on the Phoenix Business Journal 2018 list of Best Places to Work (Extra Large Business)
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance



Today's talent leads tomorrow's success. Learn about careers at Insight:


Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.



Posting Notes: Phoenix || Arizona (US-AZ) || United States (US) || None || None || US - Phoenix, AZ ||


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