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ServiceNow SME (Security & Incident Management)


Requisition Number: 96998 



Insight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. With a 35-year foundation in hardware and software supply chain augmenting our deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions to achieve extraordinary results.


 This role is within our Residency Offering, which is a solution that provides strategic technical resources to our customers on a contractual basis.



Job Location: Remote (supporting PST hours)

6-month contract (with opportunity for potential extension)

Pay rate: $65 - $80/hr W2



Your Responsibilities Include:


  • Provide technical expertise in ServiceNow, with a focus on Security Operations and Incident Management
  • Design and implement solutions related to ServiceNow Security Operations and Incident Management
  • Provide guidance on best practices related to ServiceNow Security Operations and Incident Management
  • Troubleshoot issues related to ServiceNow Security Operations and Incident Management
  • Work with other teams to ensure ServiceNow Security Operations and Incident Management are integrated with other systems and processes
  • Develop and maintain documentation related to ServiceNow Security Operations and Incident Management
  • Provide technical guidance and support to other team members as needed
  • Stay up to date with the latest ServiceNow technologies and best practices
  • Analyze incoming incidents and events, both from Help Desk and security platforms, to provide objective advice and actionable next steps
  • Work with the security team to perform tests and uncover vulnerabilities and security control gaps
  • Assist the security team with keeping the company's security platforms up-to-date
  • Create documentation and planning for all security-related information, including, but not limited to, incident response
  • Develop relevant documentation and KB articles for IT Security or for Help Desk
  • Train and mentor Help Desk in the use and function of IT Security tools and platforms
  • Analyze IT requirements and provide objective advice on the use of security controls
  • Test and evaluate new technology focusing on security controls and requirements
  • Support the implementation of key security platforms, both on-prem and cloud environments
  • Participate in Incident Response activities, including tabletop exercises and active incidents
  • Gather feedback from end-users and IT team members to continue to improve system security controls
  • Analyze and implement efficient IT security systems
  • Review external threat intelligence feeds from cybersecurity agencies; send alerts and coordinate with responsible parties to patch high-risk vulnerabilities


What you’ll need to succeed:


  • 5+ years of experience in ServiceNow, with a focus on Security Operations and Incident Management
  • Strong understanding of ServiceNow Security Operations and Incident Management best practices and design principles
  • Experience with ServiceNow integrations and workflows
  • Experience with ServiceNow Security Incident Response, Vulnerability Response, and Threat Intelligence
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • 2+ years of experience in Information Security and/or Information Technology
  • Basic knowledge of Cybersecurity standard frameworks, controls, technology, and solutions
  • Understanding of patch management
  • Knowledge of firewalls, antivirus, and IDPS concepts
  • Ability to identify and mitigate network vulnerabilities
  • Excellent oral and written communication skills
  • Excellent customer service skills, including telephone and listening skills
  • Ability to work within a team and to foster teamwork
  • Good planning, organizational, and prioritization skills
  • Proficient in MAC and OS
  • Proficient in Microsoft Office products





Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Job Segment: Information Technology, Help Desk, Cloud, Testing, Cyber Security, Technology, Security

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