Services Technician

Service technician

Shift:  Salary – 8AM -5PM CST,  – Every six weeks on call shift on weekend

Location: Remote

Pay Range: $23-$28/hr depending on experience. 

Provide troubleshooting / break fix support for the following equipment:

• CCTW – DVR and cameras
• Audio systems
• Access control
• Edge network – WAN, LAN and WAP  Support for ISP circuits not included as the individual club owners are responsible for circuits.
• Staff tablets
• Experiential lighting system
• Windows and Apple Computers
• Mobile Device Management platform (iPads)
• Modify audio to audio/video systems
• Tailgate systems (Sensor)
• Client proprietary member applications
• Client proprietary access control platforms
• Initiate hardware replacement through processes.
• Review and solve Level one escalations.

Days of Operation: Monday - Sunday

Hours of Operation: 24x7x365

Leverage Insight’s ITSM tool for ticket management

Provide English-only language support

Services conducted:

• virtually via a remote resolution team

• virtually via Client site-based resolution team

Commit to a scheduled and assigned rotation on-call

Support Session : 45 minutes or less

Tools used: Service Now; Jabber (international dialing); Meraki; Unfi Portal Particle; Microsoft Azure; O365; CradlePoint; TeamViewer; CMS Compass; MS Teams for collaboration

Network + - would be highly recommended.

On call includes a 6-week rotation:  Receiving calls after business hours and weekends that are considered business critical.   Weekend work is working actively estimated 8 hours Sat and Sun supporting service desk level 1 along with critical calls.