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Services Technician


Service technician

Shift:  Salary – 8AM -5PM CST,  – Every six weeks on call shift on weekend

Location: Remote

Pay Range: $23-$28/hr depending on experience. 


Provide troubleshooting / break fix support for the following equipment:

  • CCTW – DVR and cameras
  • Audio systems
  • Access control
  • Edge network – WAN, LAN and WAP  Support for ISP circuits not included as the individual club owners are responsible for circuits.
  • Staff tablets
  • Experiential lighting system
  • Windows and Apple Computers
  • Mobile Device Management platform (iPads)
  • Modify audio to audio/video systems
  • Tailgate systems (Sensor)
  • Client proprietary member applications
  • Client proprietary access control platforms
  • Initiate hardware replacement through processes.
  • Review and solve Level one escalations.


Days of Operation: Monday - Sunday

Hours of Operation: 24x7x365

Leverage Insight’s ITSM tool for ticket management

Provide English-only language support


Services conducted:

• virtually via a remote resolution team

• virtually via Client site-based resolution team

Commit to a scheduled and assigned rotation on-call

Support Session : 45 minutes or less


Tools used: Service Now; Jabber (international dialing); Meraki; Unfi Portal Particle; Microsoft Azure; O365; CradlePoint; TeamViewer; CMS Compass; MS Teams for collaboration


Network + - would be highly recommended.


On call includes a 6-week rotation:  Receiving calls after business hours and weekends that are considered business critical.   Weekend work is working actively estimated 8 hours Sat and Sun supporting service desk level 1 along with critical calls.


Job Segment: Service Desk, Network, Technician, Customer Service, Technology

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