Services Technician

Role: Services Technician

Location: This role is fully onsite in Oakland, CA 

Hours: Tuesday, Wednesday, Thursday from 8am - 5pm

Salary: $48,000 - $50,000

 
Now is the time to bring your expertise to this role for a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand. You will be at the forefront of helping businesses transform their cloud, data, AI, cybersecurity, and analytics to ensure they are future-ready.  

As a Services Technician with Insight, you will perform installation, modification, repair, testing and/or servicing on systems and communications equipment, including, but not limited to hardware and peripherals; software configuration; voice, video and data cabling systems; and networks. We will count on you to Identify system hardware problems and determine the most efficient and cost effective way of resolving the problem. Along the way, you will Perform necessary hardware and peripheral repair, keeping client downtime to a minimum. 

Key Responsibilities:

• Support teammates in person and remotely.
• Provide White Glove support to executives and equivalent teams.
• Install, Configure, and Troubleshoot end-user PC Software and Hardware issues (Windows and Mac OS X)
• Troubleshoot and provide support for all warehouse-related equipment, such as printers, scanners, automation, paging systems, and AV equipment.
• Troubleshoot Android and iOS devices.
• Track fixed assets and inventory.
• Educate and set up new teammate’s hardware/software.
• Console into client server.
• Strong communication and documentation skills
• Strong experience with PC hardware and peripherals
• Strong experience with Android and iOS mobile device support
• Strong experience with Windows operating systems (Win10, Win11)
• Strong knowledge and experience with Mac OS
• Ability to research and provide solutions to complex technical issues.
• Strong experience supporting a variety of software (Adobe, Salesforce, SAP, Microsoft Office 365, Active Directory, AAD, Intune, and virtualized platforms)
• Hands on experience with network and server connectivity.
• Experience Supporting Encryption Software
• Experience utilizing standard ticket-handling applications.
• Strong Customer Services Skills and Experience
• Understanding of and ability to work in a large corporate environment and protocol required.
• Understanding of the computer imaging process and Auto-pilot process
• Ability to multitask with strong organization and time management skills.
• Able to respond effectively to inquiries or complaints urgently and in a timely fashion.

What you'll need to succeed:

• 3-5 years of experience in Desktop and End-user support in the IT field or a related field with a strong background in operating systems, desktop hardware, and peripheral support.

What to Expect 
 
We’re legendary for taking care of our teammates. We want you to enjoy a full, meaningful life and stick around Insight for the long haul. 

We offer all the benefits you expect—health, dental, vision, retirement, PTO—plus:  

• Access to 11 thriving and diverse Teammate Resource Groups. 

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. 

As a Services Technician you will get to: 

• Performs necessary hardware and peripheral repairs. This includes, but is not limited to, identifying the problem and determining the most efficient and cost effective way to resolve the problem, keeping customer downtime to a minimum. 

• Installs and tests system hardware at customer site. This includes, but is not limited to, setting up the hardware, testing the hardware to make sure it is working, identifying system hardware problems and following any special instructions. 

• Completes all required documentation involved in a service call to ensure accurate billing, and timely return of defective products/parts, with respect to warranty or contract. This includes completion of required Insight and vendor paperwork, preparing defective products or parts for return to vendor, and promptly returning defective products/parts and paperwork according to Insight policies and procedures. 

• Understand current depot programs such as Hot Swap and AR3D; participate as needed. 

• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. As a Services Technician you are positioned for swift advancement within our organization through a structured career path. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career. 

Insight at a Glance 

• Received 35+ industry and partner awards in the past year 

• $9.2 billion in revenue 

• #20 on Fortune’s World's Best Workplaces™ list  

• 14,000+ engaged teammates 

• $1.4M+ total charitable contributions in 2023 by Insight globally 

We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.  

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.