Services Technician

Services Technician Job Description for Position in Heathrow, FL Supporting AAA Client

Insight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. With a 35-year foundation in hardware and software supply chain augmenting our deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions to achieve extraordinary results.

Key Responsibitilies

• Provide self-directed desktop support, primarily for Macintosh systems, with Windows experience also preferred
• Perform PC break/fix both onsite and remotely, including identifying problems and determining the most efficient and cost-effective solutions to minimize customer downtime
• Possess strong troubleshooting skills to quickly diagnose and resolve technical issues
• Manage tickets and maintain a high level of organization and attention to detail
• Work independently and take initiative to identify, track, and resolve issues
• Effectively communicate and collaborate with clients to understand their needs and provide excellent customer service
• Engage in cross-training efforts with peers to improve overall team knowledge and capabilities
• Contribute to site level operational readiness and process improvement
• Support special IT projects as requested
• Develop relationships with customers at all levels of the business, from individual contributors to C-suite executives
• Be able to bend, lift up to 50 pounds, and crawl under desks as needed.

What you’ll need to succeed

• Experience providing self-directed desktop support, with a focus on Macintosh systems (Windows experience is a plus)
• Experience with JAMF, ServiceNow ITSM tool, and IOS is a plus
• Ability to perform PC break/fix both onsite and remotely, including identifying problems and determining efficient and cost-effective solutions to minimize customer downtime
• Strong troubleshooting skills to quickly diagnose and resolve technical issues
• Excellent customer service skills with a focus on meeting customer needs and expectations
• Ability to manage tickets and maintain a high level of organization and attention to detail
• Ability to work independently and take initiative to identify, track, and resolve issues
• Effective communication and collaboration skills, with the ability to manage up as needed
• Ability to work well in a client-facing role, with good interpersonal skills and a focus on collaboration and communication
• Willingness to engage in cross-training efforts with peers to improve overall team knowledge and capabilities
• Ability to contribute to site-level operational readiness and process improvement
• Willingness to support special IT projects as requested
• Ability to develop relationships with customers at all levels of the business, from individual contributors to C-suite executives
• Physical ability to bend, lift up to 50 pounds, and crawl under desks as needed.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.