Services Technician

GA, US

Requisition Number: 98831

Insight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. With a 35-year foundation in hardware and software supply chain augmenting our deep expertise in cloud, data, AI, cybersecurity and intelligent edge, we guide organizations through complex digital decisions to achieve extraordinary results. 

Get ready for takeoff because the Service Technician at Gulfstream Aerospace is going to soar to new heights! This superstar technician is a critical player in providing exceptional technical support to the team in Savannah, GA. With a laser focus on customer satisfaction, this self-directed, highly organized, and detail-oriented mastermind collaborates with cross-functional teams to troubleshoot and resolve any issues that arise. With a thirst for knowledge and a willingness to engage in cross-training efforts, this indispensable team player will always be at the top of their game. Please apply today!

Key Responsibilities: 

Provide an exceptional white glove deskside experience for Gulfstream Aerospace staff.

Manage tickets, ensuring timely resolution and customer satisfaction.

Utilize exceptional organizational skills to manage multiple projects simultaneously.

Ability to work independently, identify, track, and troubleshoot issues.

Interact with customers at all levels, from individual contributors to the C-suite.

Collaborate with cross-functional teams and communicate effectively to ensure successful project completion.

Maintain knowledge of new technologies and their application for continued client satisfaction

Provide technical support and leadership support as needed by responding to questions, assisting with troubleshooting, and determining problems.

Develop and maintain cross-training efforts with peers and contribute to site-level operational readiness and process improvement.
This teammate will be located in the Imaging Center - unboxing PCs, Imaging, processing, salvaging, and palletizing equipment, & using hand pallet jack

What you'll need to succeed: 

Must have self-directed and self-aware mindset with a focus on continuous improvement.

Excellent communication and interpersonal skills.

Must possess the ability to manage up when required.

Prior experience in providing PC break/fix both onsite and remotely.

Strong familiarity with Microsoft Teams, SCCM, Asset Management, machine imagining, possible Mac/Apple device support, ServiceNow, and Citrix preferred.

Ability to manage and prioritize tickets and projects.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. 

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Savannah || Georgia (US-GA) || United States (US) || IT Infrastructure & Support || None || US - Savannah, GA ||