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Services Technician


Requisition Number: 87119 



Responsible for performing hardware and software tasks face to face/remote with internal users, during business or after hours, in a fast paced work environment at client branches, cafés, office locations.  The Branch IT Technician will spend a significant portion of the day traveling within the city to support various locations. This position will require excellent customer service and quick decision-making skills to identify and resolve internal user's technical issue.     


  • Conduct on-site repairs for internal customers in a Windows and MAC environment
  • Troubleshooting to diagnose issues; replace/swap out equipment
  • Light phone support; documentation of issue resolution
  • Provide hardware support on laptops, desktops, and printers
  • System imaging and deployment, refresh and upgrade projects
  • Advanced networking support, i.e., Cat-5 cabling, router and switches
  • ability to test, repair or run new cabling.
  • Will be required to provide Service Desk/Helpdesk support at least 4hrs a week.



Qualified candidates will have 5yrs solid IT experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers),Cat5 cabling, Network, router, switching, refresh, upgrade and deployment projects as well as excellent customer service skills in a highly energetic corporate environment.   Experience with ServiceNow or other Helpdesk software.   


A+, Net+, Sec+, MCSE, MCP certifications are a plus


Heavy day travel required.  Occasional evening, night and weekend work required.  Must have a flexible schedule. 


The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.


Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at 

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance


Today's talent leads tomorrow's success. Learn about careers at Insight:


Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.



Posting Notes: New Orleans || Louisiana (US-LA) || United States (US) || None || None || US - New Orleans, LA ||

Job Segment: Cloud, Testing, Supply Chain, Developer, Service Desk, Technology, Operations, Customer Service

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