Services Technician Sr

Overview:

· Location in Westfield, MA at Gulfstream Aerospace - 7 Char Drive, Westfield, MA 01085

· This is an on-site position

· Monday - Friday 8:00 am – 5:00 pm (ish)

· Salary: $29 -34/hr - pay is determined on alignment to the job description and experience working in an enterprise environment

Job Description: Sr. Service Technician

· Self-directed

· Users Supported: ~300; only technician onsite. There is a client supervisor located onsite, not an Insight supervisor

· White glove Deskside experience

· Top-notch Customer focused

· Ticket management

· Highly organized and detailed-oriented with the ability to simultaneously work on multiple projects

· Must be able to work independently and take initiative to identify, track, and resolve issues

· Effectively manages up as needed

· Good interpersonal skills, including collaboration and communication

· Self-aware of gaps in skills, works to improve

· Engaged in cross-training efforts amongst peers; where applicable

· Contribute to site-level operational readiness, process improvement

· Performs PC break/fix onsite and remotely. This includes, but is not limited to, identifying the problem and determining the most efficient and cost-effective way to resolve the problem, keeping customer downtime to a minimum.

· Executes End user projects as required

· May need to assist with other network/infrastructure activity needs as requested.

· Maintains knowledge of new technologies resulting in continued client satisfaction.

· Provides first technical support and leadership support. This includes, but is not limited to, responding to questions, assisting with troubleshooting, and determining problems.

· Maintains and protects assets and property. This includes spare parts, loaners, tools and test equipment, as well as equipment that may be provided by Insight’s customers.

· Escalates service problems and issues to the service manager appropriate.

· Experience with Microsoft Teams

· Experience with SSCM, Asset Management, machine imagining, possible Mac/Apple device support, ServiceNow, and Citrix preferred

· Ideal candidate must be able to develop relationships with all levels of customers within the business (individual contributor to c-suite)

· Must be able to lift up to 50 pounds, bend, lift, and crawl and sit for 8 hours

Common Applications supported at this site, specifically:

· Windows 10

· Citrix VDI

· Office 365

· SharePoint

· Microsoft InTune

· iPhone, iPads

· Windows laptops, desktops, Microsoft SurfacePro

· Snap-on intelligent toolbox

Site-specific requests:

· Very high customer service skills

· Readiness to learn.

· Ability to work independently, flexible

· Self-starter and motivated. Need to be able to work independently and a solid group contributor.

· Should be able to work in front of a user or remotely from their desk