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Desktop Support Technician

VA, US

Requisition Number: 79121 

Overview

In this role, you will provide client support in both face to face and remote settings for Windows, and Audio Visual configurations.

Provides support for a fast-growing group of team members in multiple divisions. Excellent customer service and engagement are our highest priorities. Heavy focus on Audio Visual and laptop support with an even mix of Windows PC’s, AV conference rooms, and equipment.  

 

Responsibilities

  • A least 1 years’ experience with Audio and Visual equipment – Experience working with and implementing Zoom is beneficial 
  • At least 1 year of experience with Windows - 7 or later, including image deployment, software and system testing and encryption and security tools (McAfee)
  • At least 1-year support and administration including remote administration, end user support and interaction with other support groups including executive support
  • At least 1-year PC/AV experience in a medium to large environment
  • At least 1-year experience with ticketing and traffic reporting tools (Service Desk, HPSM, or equivalent.)
  • Provides first level problem resolution for enterprise/system-wide computer/mobile device hardware, operating system software, application programs, peripheral equipment, and LAN interfaces.
  • Applies system expertise, skills, and knowledge effectively in solving desktop workstation and personal computer, associated equipment, and network connectivity technical problems throughout the Sutter Health user community.
  • Works with other Desktop Support staff and AV Technician personnel to resolve technical issues as required.
  • Works with other AV team members to provide timely support services to the user and receive, log-in, document, and close-out trouble calls using the service tracking tool(s).
  • Maintains courteous rapport and friendly customer relations; communicates with users at their level of understanding.

 

Qualifications

Qualified candidates will have their A+ certification, experience with software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, laserjet printers), and deployment, and excellent customer service skills in a corporate environment. 

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

 

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com.
 

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 21 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $9.2 billion in revenue in 2018*
  • Ranked #430 on the 2019 Fortune 500, #14 on the 2019 CRN Solution Provider 500
  • 2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S. Azure Partner Choice Award for Data/AI, Microsoft Azure Expert Managed Services Provider 
  • Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology, #70 on the 2019 Fortune 100 Best Workplaces for Diversity, and #7 on the Phoenix Business Journal 2019 list of Best Places to Work (Extra Large Business)
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

* Proforma to include PCM, Inc. for fiscal year ended Dec. 31, 2018

 

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.

 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

 

 

Posting Notes: Mclean || Virginia (US-VA) || United States (US) || None || None || Remote ||


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