Services Technician-W2

Requisition Number: 101420 

Services Technician 

Location: This role is an onsite position for the City of Calgary 

Duration of contract 3 months

Now is the time to bring your research expertise to a Service Technician role for a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand. You’ll be at the forefront of helping businesses transform their cloud, data, AI, cybersecurity, and analytics to ensure they are future-ready. 

What to Expect

To Build, Deploy, Move, Wipe, install Software and Dispose of computer systems including application and data transfer from the replaced system. The use of Remedy to build systems from Remedy work orders and backfill coordinator roles as trained. Technical Support of and responsibility for supporting a multi-platform client base.
As a Services Technician you’ll get to:    
•    Primary function of the role is to complete internal and external deployments where driving company vehicles is required 
•    Participate in moves, required during core and non-core business hours  
•    Backfill other IMAC services when required lifting of computer equipment is required 
•    Respond to clients requests originating through Remedy system in a professional manner.  
•    Respond in a timely fashion to Trouble-Tickets raised in Service Desk queue for IMAC Build and Deploy services, Emergency rebuilds, within SLA, ensuring all Trouble Tickets are closed to prevalent quality standards. 
•    Follow and update documentation including Knowledge Base articles and Technical Alerts  
•    Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. As a W2 contract teammate your position is highly visible and could lead to extended contracts, consideration for a full-time opportunity within Insight, or with our client to elevate your career.

What you will need to succeed: 
•    At least 2 years’ experience in related role, 4 preferred 
•    Experience in a large, distributed environments preferred 
•    Ability to stay calm in stressful situations, especially when dealing with demanding customers 
•    Takes ownership and responsibility for problem resolution 
•    Excellent verbal and written communication skills  
•    Ability to manage multiple priorities. 
•    Maintains a positive attitude. 

Insight at a Glance
•    Received 35+ industry and partner awards in the past year
•    $9.2 billion in revenue
•    #20 on Fortune’s World's Best Workplaces™ list 
•    14,000+ engaged teammates
•    $1.4M+ total charitable contributions in 2023 by Insight globally

We’re not just a tech company; we’re a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Calgary || Alberta (CA-AB) || Canada (CA) || IT Infrastructure & Support || None || CA - Calgary, AB ||