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CSP Business Analyst


Billing Data Analyst 



We are currently seeking a Data Business Analyst to join Insight on a 12 months FTC contract with the possibility of going permanent.


This role can be fully remote or within commute of the office in Sheffield.


Purpose of the role:


You will work closely alongside internal teams within Insight to contribute to a better understanding of how to engage with customers, provide support for internal teams to understand the customer base, create and deliver actionable insight, and collaborates with cross-functional teams to ensure that Insight delivers the optimal client experience across EMEA, and drives Customer Lifetime Value (CLV).





•Take ownership and provide a deep understanding of Cloud/CSP Customer data during the whole Customer Lifecycle (Land, Adopt, Expand, Renew).

•Proactively reduce errors in data quality during system entry, validation, and processing.

•Endeavour to continuously enhance existing data to provide deeper business and customer-centric insights.

•Identify and own continuous process improvement based on data analytics; record and report root causes, and corrective, and preventative actions to eliminate future occurrences.

•Become the main point of contact and SME for data-related queries on the Cloud/CSP CMP platform and tools.

•Create detailed business analysis and outline problems, opportunities, and solutions for Insights Cloud/CSP business.

•Support budgeting, forecasting, financial modeling, profitability, and affiliated reporting.

•Develop financial and operational modeling to support Insight’s Cloud/CSP business.

•Support the Programs & Platform team with data and day-to-day queries.

•Analyse cloud adoption, consumption, and broader sales data that drives the Customer Lifetime Value (CLV)


Essential skills:


  • Previous experience in Data Analytics
  • Strong Power BI knowledge
  • Fully conversant with Microsoft Office suite (Excel)
  • Extensive experience and proven success of analysing data, identifying key commercial insights, and converting those insight into recommendations for actions
  • Excellent project management, communication, and problem-solving skills
  • Mathematically competent


About Insight: 

We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes.  Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity - there’s a reason our average employee tenure is over 6 years.   

We strive to display our three core values of Hunger, Heart and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988 and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, passionate about helping customers and the real people who sit behind them. 


Application Details: 

Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply. 

We will endeavour to contact you within five business days, should we feel your profile is a good match for this role. If you do not hear from us within this timeframe, please presume that on this occasion, your application was not successful. 


A full job description will be provided upon application.  

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