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Sales Support Administrator

Sheffield, GB

Are you looking for a role that allows you to gain experience in providing operational support to a global technology business? 

 

Are you looking for a company that will invest in your career and help you develop your skills and knowledge that makes you feel valued? 

 

Insight are looking for an individual with customer facing experience, based out of Sheffield to join our operations team. You will be responsible for providing operational support to Insight’s clients in the UK. This will include processing orders, quotes, raising invoices, providing back-office administrative support and more. Someone that can work to deadlines, thrives in fast-paced and pressurised environments, is a strong communicator and can work well in a team would be well suited to this role. 

 

This is an exciting role that offers you the opportunity to support a global organisation and will require working with external clients across multiple markets. 

 

 

Job responsibilities: 

 

· Manage internal sales processes including processing orders, contracts, quote generation and the conversion of maintenance renewals. 

· Communicate directly with Insight’s distributors, and chase and follow-up items as when required to ensure all client orders are shipped in line with requirements. 

· Take ownership of administrative problems that arise and use initiative to bring them to a positive close. 

· Respond promptly to all internal and external client queries received in order to optimise sales activities and provide the highest level of service to clients. 

· Collaborate with internal departments to ensure all client requests are picked up within relevant timescales. 

· Actively manage tickets raised, ensure they are escalated when appropriate, and update information on an ongoing basis. 

 

 

Skills desired: 

 

· Articulate communication across all levels within Insight and Insight clients 

· Conversant with Microsoft Office suite (Excel, Word, and Outlook) 

· Ability to understand client and teammate needs and collaborate efficiently 

· Can take up and learn new systems/processes quickly and effectively 

· Comfortable working within a high-performance team within a fast-paced environment 

· Customer service/facing experience 

· A detail orientated and analytical approach 

· Someone that takes ownership of problems and come up with a solution using the tools available to you

About Insight: 

We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes.  Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity - there’s a reason our average employee tenure is over 6 years.   

We strive to display our three core values of Hunger, Heart and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988 and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, passionate about helping customers and the real people who sit behind them. 

 

Application Details: 

Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply. 

We will endeavour to contact you within five business days, should we feel your profile is a good match for this role. If you do not hear from us within this timeframe, please presume that on this occasion, your application was not successful. 

 

A full job description will be provided upon application.