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Senior Service Delivery Manager

Sheffield, GB

Senior Service Delivery Manager

Are you looking for your next opportunity to develop offerings that impact the everyday lives of people?

Due to continued growth of our professional and managed service portfolio we have an opportunity for a passionate Senior Services Delivery to join our EMEA Services Delivery Management function responsible for delivering professional and managed services, innovation, consulting to our clients across the full range of technology and software offerings, delivering a scaled, consistent client experience and methodology through four centres of excellence: Service Design & Delivery, Engineering, Customer Operations, License Consulting Services.

The Role:

  • You will be holistically responsible for the customer engagement, ensuring our internal Centres of Excellence are delivering to the high standards expected and where appropriate, supported by our selected partners.
  • You will ensure high levels of customer satisfaction and be accountable for ownership of continual improvement plans for the clients to ensure we’re delivering to a high standard.
  • You will engage with our sales teams, to understand the pipeline of upcoming projects and supporting the sales process, forming account teams to deliver account plans.
  • You will own the services relationship with the sales teams for a segment of customers.
  • Owning client services relationships and completing regular service reviews, presenting performance, and capturing client feedback and satisfaction
  • Initiating and owning improvement plans for clients where required, ensuring the plans are data driven and targeted.

Requirements

  • Experience in Service Delivery in a matrix managed ITIL based managed services organisation.
  • Experience encompassing business planning, setting targets and direction for new initiatives, owning client relationships and being accountable for the quality of delivery from internal and partner teams.
  • Strong experience in establishing influential working relationships with peers, sales teams and senior customers to drive services quality and growth.
  • Experience in driving service improvement in the above organisations both reactively (fixing things) and proactively (enhancing things).

About Insight: 

We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes.  Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity - there’s a reason our average employee tenure is over 6 years.   

We strive to display our three core values of Hunger, Heart and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988 and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, passionate about helping customers and the real people who sit behind them. 

 

Application Details: 

Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply. 

We will endeavour to contact you within five business days, should we feel your profile is a good match for this role. If you do not hear from us within this timeframe, please presume that on this occasion, your application was not successful. 

 

A full job description will be provided upon application.