Sales Support Account Manager

At Insight Enterprises, we are not just a tech company - we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which are part of our DNA and guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. And as a certified Great Place to Work in multiple countries across APAC, we offer a supportive and inclusive workplace where you can grow and thrive.

Join our team and let's achieve great things together.

Why will you enjoy this new opportunity? (use your hiring manager kick-off call notes to complete this section)

As a Sales Support Account Manager, you will play a critical role in supporting our Account Manager’s, to help meet the needs of our customers. You will be working closely and directly with our Account Manager’s, our Customers, Vendors and Distributors, to ensure we are providing the required products, solutions and services, that will help to enhance our customers businesses and teams, in a timely manner.

You will be passionate about creating value for clients and colleagues that you work with. You will be innovative, keeping up to date with the latest technologies and embrace working with a company who supports your continuous training and development.

Your Leadership Team is committed to providing ongoing training and development opportunities to help you reach your full potential. You will be part of a team that is supportive and collaborative with opportunities for personal and professional growth and advancement.

What type of work will you be doing?

• You will be servicing Insight customer accounts, as a first point of contact for any general questions or queries related to our products and services.
• You will be responsible for understanding their technical product and licencing requirements and creating/processing the related quotes and orders, as requested.
• You will proactively contact our customers to inform them of any product/licencing renewals that are required.
• You will be working with our Vendors and Distributors to place related orders, track order progress and manage and related order errors/queries where necessary.
• You will be educating our customers on additional products, licencing and solutions available.
• You will liaise with other internal/external stakeholders and departments, where required, to carry out your daily duties.

What capabilities you will need to succeed in this role:

• You will have similar experience working in a Sales Support position and have had experience working closely with sales teams, customers, vendors and distributors.
• You will have knowledge and experience of various technology products and solutions, including software, hardware and ideally Microsoft Licencing.
• You will have had experience creating and processing both quotes and orders and used to responding to any related order/processing questions and queries.
• You will be a strong communicator and very good at building relationships with both internal and external stakeholders.
• You will be an intuitive, self starter, who is used to collaborating with various teams and making informed decisions, to find the best solutions to complete the tasks at hand.
• You will be invested in continuous learning and development and have a keen interest in pursuing related technology certifications, where required.

Some cool facts about Insight

Global Leader

• Offices in 25 countries serving clients around the globe
• Deep partnerships with 8000+ hardware, software, and cloud partners

Industry Recognised

• Received 35+ industry and partner awards in the past year and Microsoft’s Largest Global Partner

Culture

• #20 on Fortune’s World's Best Workplaces™ list
• Certified a Great Place to Work in Australia, New Zealand, Singapore and Greater China

D&I Commitment

• Forbes Best Employers for Women — No. 23 in IT
• Diversity Recognition - Disability Equality Index — perfect 100 score
• ARN WIICTA Winner Diversity and Inclusion (D & I) Champion

And much more...

Here is a taste of what you will enjoy:

• Work-From-Anywhere Program (30 calendar days per year)
• Paid additional annual leave
• Work life balance days
• Employee Referral bonus – work with your mates
• Vehicle novated lease
• Health & wellbeing sessions
• Regular company sponsored social events
• Dedicated career pathways and development planning
• Awards and incentives
• Opportunity to join our President Club Champions