Sales Support Account Manager

Location: Singapore. This is a hybrid role where you will work 2-3 days in our Singapore office and the remaining days from home, unless otherwise agreed with the Manager.

Insight at a Glance

• 14,000+ engaged teammates globally
• #8 Best Workplace™ in Technology and #17 Best Workplaces™ in Australia
• #20 on Fortune’s World's Best Workplaces™ list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

Leadership: The Manager for this role is Veon Yun Lim, the Sales Support Supervisor based in Singapore.

As a Sales Support Specialist you will provide superior service and sales assistance to customers and field representatives. You will manage all day to day aspects of the customer to ensure customer satisfaction and customer growth. You will attend training to continuously improve the knowledge and level of service required by our customers.

Along the way, you will get to:

• Provide accessible day to day contact point for customers
• Service accounts by processing orders and quotes, answering inquiries regarding products, pricing, availability, credit, catalogue / price list management, and volume licensing questions via phone or email
• Act as the first point of contact for defined customers on all of their licensing enquiries
• Assist in educating the customers about Insight.com and related services
• Interact with other departments to resolve customer issues
• Respond to customer inquiries and complaints and ensure complaints are resolved to the benefit of Insight and the customer
• Attend training seminars as available on customer licensing programs and products, and must also remain knowledgeable of department functions and system technology
• Develop strong working/selling relationship with internal Operations teams and Business Partner Managers
• Develop relationships with vendor partners
• Assisting with end of month/quarter sales activities
• Provide feedback to Outside Sales counterparts to assist in development of assigned accounts
• Proactively contact customers (renewals)
• Obtain relevant Vendor certifications as required
• Provide backup & overflow support when necessary
• Deliver to customers agreed SLA’s

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

We are looking for a Sales Support Specialist with the following capabilities:

• Experienced providing exceptional customer support including software licensing (ie Microsoft, Adobe)
• Strong Customer Service Skills – can proactively identify, make decisions and resolve customer issues
• Strong verbal, written and interpersonal communication skills.
• Impeccable follow up skills
• Ability to work with minimum supervision
• Ability to work well under pressure
• Ability to organize, prioritize, and multitask while coordinating team efforts.
• Ability to determine problem areas and recommend solutions.
• Ability to demonstrate initiative.
• Comply with filing arrangements

What you can expect

We’re legendary for taking care of you, your family and for helping you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: 

• Corporate health insurance
• Annual Health Screen

• Dedicated career pathways and development
• Peer recognition and the opportunity to join our President’s Club
• Volunteer Leave and Work Life Balance days
• Work-From-Anywhere Program for up to 4 weeks per year

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!