Snr Adoption & Change Consultant

Senior Adoption & Change Consultant

The Senior Adoption & Change Consultant resides within the Service Design & Delivery area of EMEA Services, specifically within the Consulting team. This role ensures the successful adoption of Insight’s Connected Workforce solutions, working closely with clients to facilitate change, optimize processes, and drive long-term adoption. The consultant provides expertise in change management methodologies, communication, and training to enable clients to realize the full potential of their technology investments.

Key Responsibilities:

• Teach, coach, and mentor teammates, supporting career progression and problem-solving.
• Represent Insight at industry events and contribute to thought leadership initiatives.
• Develop and implement client-specific adoption strategies, ensuring best practices are followed.
• Oversee project execution, monitor progress, and adjust strategies to meet KPIs and client outcomes.
• Collaborate with Insight consultants to tailor offerings to client needs.
• Conduct assessments and surveys to gauge impact and readiness for change.
• Design and deliver training programs and communication plans to ensure smooth transitions.
• Influence and educate stakeholders on smarter working and collaboration strategies.
• Identify areas for process improvement within both internal and client environments.
• Drive efficiency, scalability, and quality in service delivery and adoption methodologies.
• Contribute to long-term change management strategies to sustain solution adoption.
• Manage a team of up to five consultants, fostering a high-performance culture.
• Ensure team members maintain required certifications and meet utilization targets.
• Oversee day-to-day consulting operations, supporting profitable growth and strategic alignment.

Desired Profile:

• Educated to degree level or equivalent work experience.
• Relevant certifications (e.g., PROSCI, PMP).
• Extensive experience in change management, technology adoption, and Microsoft O365.
• Strong communication, stakeholder management, and project leadership skills.
• Ability to manage multiple complex projects with autonomy.
• Experience in a global and diverse working environment, demonstrating inclusivity and collaboration.
• Passion for leveraging technology to drive business transformation.

This role is ideal for a strategic leader with expertise in change adoption, mentoring, and continuous improvement, ensuring clients achieve maximum value from their technology investments.

About Insight: 

We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes.  Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity - there’s a reason our average employee tenure is over 6 years.   

We strive to display our three core values of Hunger, Heart and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988 and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, passionate about helping customers and the real people who sit behind them. 

Application Details: 

Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply. 

We will endeavour to contact you within five business days, should we feel your profile is a good match for this role. If you do not hear from us within this timeframe, please presume that on this occasion, your application was not successful. 

A full job description will be provided upon application.