Solutions Representative

Solutions Representative

The Account Representative is to help service and maintain current customer relationships in support of the Account Executive(s) activities with the goal of driving revenue, profitability, and increasing customer satisfaction.

Location: You will have the flexibility to work fully remote in the US.  This position will support our clients in the Western US region.

Insight at a Glance

• 14,000+ engaged teammates globally
• #20 on Fortune’s World's Best Workplaces™ list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

As a Solutions Representative, you will assist Account Executive(s) in facilitating Account Management by maintaining positive working relationships with external customers and vendor partners; along the way you will serve as link between field partners and internal disciplines by establishing positive working relationships with functional peers.

• Solution/Product Quotes: configure and create quotes for solutions, products, and add-on sales; coordinate special pricing, perform follow-up.
• Database Management: serve as focal point for gathering account information, assist in efforts to ensure data integrity.
• Order Initiation: order entry, provide information for new customer and new part number setup.
• Assist Maintenance Renewal Associates in reconciling maintenance contracts.
• All other duties as assigned / Adhere to Company Core ValuesBe AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• Bachelors degree in business management or 4 years of related experience in lieu of degree.
• 2 years customer service and/or sales support experience (high tech preferred)
• Experierence in Cisco Environment 
• Demonstrated ability to use computer hardware and related office software
• Proficiency with Microsoft Office suite, with emphasis on Excel; strong oral and written skills
• Ability to multitask and establish priorities, solid organizational skills
• Able to handle ambiguity
• Able to handle stressful situation in regards to client satisfaction
• Client first mentality
• Able to travel, not to exceed 20% of the time

What you can expect
We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: 

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
• Access to 11 thriving and diverse Teammate Resource Groups

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!