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Solutions Representative

AZ, US San Francisco, CA, US Irvine, CA, US

Requisition Number: 83517 

The Solutions Representative will help service and maintain current customer relationships in support of the Solutions Executive(s) activities with the goal of driving revenue, profitability, and increasing customer satisfaction. You’ll become our Solutions Executive’s go-to for sales support functions to help drive the sales motion and make an impact on the bottom line by providing value to enhance the customer experience.

 

What you’ll do at Insight

  • Customer Relations: assist Solutions Executive(s) in facilitating Account Management by maintaining positive working relationships with external customers and vendor partners; serve as link between field partners and internal disciplines by establishing positive working relationships with functional peers.  This will require that you prioritize and respond to incoming client calls and emails, follow-up on all open client returns in a timely manner, follow through to ensure orders are accurate, placed, fulfilled and shipped and, all the while, keep the sales teams informed of happenings within accounts.
  • Sales Support: Work closely with (SE) Solution Executive(s) to develop and grow assigned accounts through proactively contacting clients within the team selling model.  Help drive proactive sales efforts to uncover net new business in hardware, software and services.
  • Solution/Product Quotes: Prepare, manage and submit sales quotes accurately into the appropriate quote entry system. Research technical information on product requests and ensure access to procurement.
  • Database Management: serve as focal point for gathering account information, assist in efforts to ensure data integrity and Sales forecast accuracy.
  • Manage pricing (agreement manager, contract module) and work with vendors on special pricing. Ensure special bid pricing is applied and correct cost is captured on every order before order is released. You’ll also be the one to ensure of contract compliance, where necessary.
  • Assist Maintenance Renewal Associates in reconciling maintenance contracts.
  • All other duties as assigned / Adhere to Company Core Values

 

What you’ll need to join Insight

  • Bachelor's degree from four-year College or university; or four years of related experience
  • 2 years customer service and/or sales support experience (high tech preferred).
  • Demonstrated ability to use computer hardware and related office software.
  • Must be able to adhere to tight service level agreements (SLAs) and be able to multi-task effectively.
  • Strong communication (verbal and written), organization, problem solving and time management skills.
  • Able to build relationships and quickly develop trust with clients, as well as internal teammates.
  • Able to handle ambiguity.
  • Client first mentality.
  • Able to travel, not to exceed 10% of the time.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

 

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com 

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

 

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.

 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

 

 

Posting Notes: Remote || California (US-CA) || United States (US) || None || None || Remote ||


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