Senior Architect

Senior Architect, AI Business Solutions

Location: Sydney, NSW

This is a hybrid opportunity where you will work 2 days in our Sydney office or on the client site and 3 days a week from home or as agreed with your manager.

Insight at a Glance

• 14,000+ engaged teammates globally
• #14 Best Workplace™ in Technology 2025 in Australia
• #20 on Fortune’s World's Best Workplaces™ list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

As a Senior Architect, AI Business Solutions (Dynamics 365 and Power Platform) with Insight you will be responsible for assessing and designing complex solutions to meet our client’s technology and business needs. As a subject matter expert for strategic client opportunities you will provide leadership, functional and technical support to your teammates and act as a Team Lead on large engagements.

Along the way, you will get to:

• Assist with developing new solution offerings, including training plans and sales enablement
• Contribute to presales opportunities, both ROMs, RFI/Qs and Statements of Work illustrating an ability to communicate complex problems and solutions in simple terms
• Provide Project quality assurance, functional, and technical oversight
• Research and evaluate client systems and architecture; draw conclusions; and develop recommendations in accordance with engagement objectives
• Lead and manage the creation and execution of project budget and scope
• Discuss project scope and budget with the customer and directs project scope to be able to be implemented on time and budget without sacrificing quality
• Act as a team lead on large engagements taking ownership of the project outcome and quality
• Identify and resolve project issues with clients
• Work with internal personnel to define service opportunities, and develop standards of delivery, templates, and standard work products to meet internal and external delivery expectations
• Lead identification of business and technical requirements
• Lead the implementation of technologies and solutions based on design
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

We are looking for a hands-on Senior Architect with the following capabilities:

Consultative:

• Extensive experience in designing, developing, and implementing Dynamics 365 solutions tailored to complex business requirements
• Proficiency in integrating Dynamics 365 with other enterprise systems and data sources, ensuring seamless interoperability and data flow
• Work with our customers to understand functional and business requirements and make appropriate technology recommendations
• Strong technical leadership and architectural expertise, with a proven track record of guiding project teams and ensuring adherence to best practices
• Excellent written and verbal communication skills with the ability to articulate both technical and abstract concepts in a clear and concise manner
• Highly developed conceptual and analytical skills combined with sound judgement
• Ability to write quality high level and detailed architectural diagrams, strategic roadmaps and technical documentation that communicate customer vision
• Understanding of project budgets, financials, and commercials
• Ability to manage and mentor other team members
• Deliver strategic consultancy services including enterprise maturity assessments, roadmaps and technology platform evaluations.
• Develop and maintain effective customer and user relationships, including representing Insight at conferences, User Groups and other marketing/PR activities as appropriate
• Previous consulting/professional services experience is required

Technical:

• Expert level understanding of at least 2 of the Dynamics CRM modules (Sales, Service, Customer Insights, Field Service)
• Expert level understanding and hands on experience with Power Automate and Canvas App
• Working knowledge with hands on experience with Customer Service Workspace and D365 Contact Centre
• Working knowledge with hands on experience with Power BI, Power pages and AI Builder
• Best practice and implementation with Application Lifecycle Management
• A degree in Information Technology or Computer Science

What you can expect

We’re legendary for taking care of you, your family and for helping you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: 

• Dedicated career pathways and development
• Peer recognition and the opportunity to join our President’s Club
• Volunteer Leave and Work Life Balance days
• Work-From-Anywhere Program for up to 4 weeks per year
• Employee Stock Purchase Plan
• Corporate discounts

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here. 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!