Senior Client Services Account Manager

Location: This is a hybrid opportunity and can be based in Sydney, Melbourne or Brisbane.

Insight at a Glance

• 14,000+ engaged teammates globally
• #8 Best Workplace™ in Technology and #17 Best Workplaces™ in Australia
• #20 on Fortune’s World's Best Workplaces™ list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

Leadership: The Manager for this role is Darren Hoskin.  Darren is based in Sydney and has responsibility for over 30 teammates spread across Australia, New Zealand, Singapore, and Manila. He has over 30 years’ experience in the IT industry, with the last 6 years at Insight. Darren believes open communication and a very strong team culture provide an excellent working environment resulting in long term employees within the team (several of them more than 10 years). He focusses on the success of the team as the measure of their own success.

As Senior IT Sales Support, you will provide superior service and assistance to customers and account managers.  We will count on you to manage all day-to-day aspects of the customer to ensure customer satisfaction and customer growth. Along the way, you will get to:

• Service accounts by processing orders and quotes, answering inquiries regarding products, pricing, availability, credit, catalogue / price list management, & volume licensing questions via phone or email.
• Act as the first point of contact for Enterprise and Public Sector clients on all of their licensing enquiries.
• Assist in educating the customers about Insight.com and related services.
• Respond to customer inquiries and complaints and ensure complaints are resolved to the benefit of Insight and the customer.
• Attend training seminars on customer licensing programs and products and remain knowledgeable on department functions and system technology.
• Develop relationships with vendor partners.
• Assist with end of month/quarter sales activities.

• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• Extensive experience in an IT Sales Support position, working with Enterprise &/or Public Sector clients
• Understanding of Microsoft Licensing
• Strong Customer Service Skills
• Strong verbal, written and interpersonal communication skills.
• Ability to work with minimum supervision.
• Ability to work well under pressure
• Ability to organise, prioritise, and multitask while coordinating team efforts.  

What you can expect
We’re legendary for taking care of you, your family and for helping you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: 

• Dedicated career pathways and development
• Peer recognition and the opportunity to join our President’s Club
• Volunteer Leave and Work Life Balance days
• Work-From-Anywhere Program for up to 4 weeks per year
• Employee Stock Purchase Plan
• Corporate discounts

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!