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VOIP Engineer - Cisco (Remote - Travel)

Tampa, FL, US Nashville, TN, US

Requisition Number: 84388 

Position Overview
Assist in developing sites designs, implementation, and support activities for various voice projects.  The primary technology is Cisco Unified Communications Manager (CUCM) clusters, Cisco Analog Voice Gateways (VGs), and Cisco voice gateway routers for PSTN connectivity.   

What You Will Do

  • Responsible for creating standards-based designs, configuration of systems, endpoints, features, and functionality via compilation and execution/updates to standard engineering documents
  • Serve onsite as Insight direct point-of-contact to client and 3rd-party vendors
  • Strict adherence to proper etiquette and decorum with all verbal and written communications 
  • Initiate proactive conflict resolution with all project stakeholders
  • Attend all scheduled weekly project meetings, both in-person and/or online
  • Understand project organizational structure for issues escalation pathways
  • Inventory, manage, and track all Insight project devices, tools, hardware, and software
  • Train Technician Team on project and Insight processes and procedures
  • Implement site specific processes and procedures per project/site management
  • Delegate daily/weekly task assignments of Technician Team, 3rd-party vendors, and site leadership
  • Continuous data and task auditing of Technician Team, 3rd-party vendors, and site leadership
  • Daily/weekly operations status updates with Site Lead and Lead Engineer
  • Tracking, editing, and managing all site project documentation during all phases
  • Daily End-of-Day progress and status reporting to Project Manager
  • Daily submitting of Excel reports/documentation to project stakeholders per Project Manager
  • Organization and cleanliness of assigned/temporary work areas
  • Role will require frequent travel – Up to 75%


What You Need

  • Minimum of 5 experience as a Cisco voice system engineer
  • Expertise with Microsoft Office Suite. Excel, PowerPoint, and Visio. 
  • Experience with extensive design, configuration and implementation of Cisco VoIP, UC, and (to a limited extent) legacy technologies.   
  • Experience with; de-mark extension, analog cross connects, punch down on 66 and 110 a plus.
  • Expertise in CUCM 11.x, provisioning of WAN and PSTN circuits to provide sufficient capacity for on-net and off-net voice traffic
  • Understanding of complex/global dial plans, including E.164
  • Experienced in troubleshooting and configuring Cisco IOS voice gateways, including provisioning of dial peers, understanding trunk groups, translation patterns, T1/PRI circuits
  • Experience with SIP, H.323, SCCP, and MGCP gateways and endpoints
  • Experience in low-voltage cabling
  • Experience with Overhead paging and PA systems
  • Experience with legacy PBX (Avaya, Nortel)
  • Experience in dealing with telecom provisioning.  
  • Vendor coordination with telecom and maintenance providers
  • CCNA, CCNA Voice, or CCNP is a plus
  • The following Enterprise Voice (EV) experience is a plus:
    • Experience in deploying medium to large scale Cisco UC integrations
    • Experience in designing, integrating, and/or troubleshooting Cisco UC issues in a multi-vendor environment


Salary Range - 90-105k

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.


Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at 

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance


Today's talent leads tomorrow's success. Learn about careers at Insight:


Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.



Posting Notes: Tampa || Florida (US-FL) || United States (US) || NETINF || None || US - Nashville, TN; US - Tampa, FL ||


Nearest Major Market: Tampa

Job Segment: Telecom, Telecommunications, Cisco, Engineer, Developer, Technology, Engineering

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