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ServiceNow Scrum Master

Chandler, AZ, US

Requisition Number: 87197 

Position Overview

This position facilitates and guides multiple ServiceNow product development teams, on how to use Agile/Scrum concepts, values, practices, and principles focusing on team effectiveness. Leads the team, facilitates discussions and decision making, and assists with conflict resolution.

What you’ll do at Insight

  • Oversees the end-to-end delivery of new ServiceNow feature development, establishing and controlling sprint  constraints and scope. Manages relationships and communication with developers, product owners, architects and senior management.
  • Leads and coaches the product development team as required.
  • Ensures that the scrum team adheres to scrum theory, practices, and rules, and works as a servant leader within the product development team.
  • Leads improvements to the efficiency and effectiveness of the project delivery services and contributes to the identification of areas of improvement.
  • Ensures meeting outcomes are defined, understood, and achieved for the Scrum meetings (Daily Scrum, Release Planning, Sprint Planning, Sprint Review and Sprint Retrospective meetings)
  • Supports Product Owners to make the product backlogs in good shape ready for the each sprint.
  • Manages the scrum process with the coordination of scrum team in Agile methodology.
  • Performs all other duties as assigned

What you’ll need to join Insight

  • Bachelor's degree in Engineering, Information Technology, or related field; or equivalent work experience.
  • Must have at least 5 years of experience working as an Agile Product Owner, Scrum Master, Business Analyst, Project Manager, or related Agile team member
  • Must have at least 3 years of experience with ServiceNow as an Administrator, Developer, Architect, or Product Owner
  • Previous experience working for a managed service provider is preferred.
  • Must have thorough understanding of agile software development methodologies, values, procedures, and frameworks like Scrum, Kanban, etc.
  • Must have knowledge of the software development lifecycle
  • Must have strong skills to coach team on how to follow agile scrum practices.
  • Must have strong knowledge about Agile techniques like: User Stories, Continuous Integration, ATDD, TDD, Continuous Testing, Pairing, Automated Testing.
  • Must have the ability to work in a deadline orientated environment.
  • Must have basic knowledge of software development processes and procedures to better understand the team’s needs; knowledge of other methodologies other than Agile-Scrum.
  • Must be familiar with common development practices, service-oriented environments

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.


Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at 

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance


Today's talent leads tomorrow's success. Learn about careers at Insight:


Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.



Posting Notes: Remote || Arizona (US-AZ) || United States (US) || None || None || Remote ||

Nearest Major Market: Phoenix

Job Segment: Supply Chain, Cloud, Testing, Developer, Business Analyst, Operations, Technology

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