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IT Supervisor - NOC - 3rd Shift

Tempe, AZ, US

Requisition Number: 71292 

As a Supervisor of Services for Insight, you will enter a high-energy and tech savvy world. We are looking for someone who is a team player, an excellent communicator and has experience managing client engagements and mid-to-large sized teams of technical resources. If you’re a strong leader who is self-starting, a great problem-solver, and motivated, then you could be the right fit!

 

As a Supervisor of Services, you can expect to:

  • Multi-task. You will integrate into the client’s environment and gain institutional knowledge to drive success of service delivery, sales, practice and client objectives. You will also manage contractual expectations such as SLA adherence, scope, and customer satisfaction. Maintaining P&Ls, utilization reports, forecasting, and other operations functions will also be a part of your day to day workload.
  • Be a Leader. You will oversee the day to day operations of the Services Team, and be a leader of large and complex service accounts. The decisions you and your team make will impact profitability, scope attainment, and/or client satisfaction.
  • Be Client Focused. You will hold internal and client-facing status meetings, monthly updates, and quarterly meetings that reports on performance, issues, and continuous improvement. To ensure client satisfaction you will work closely with the sales team to discuss business development, review current opportunities, and execute strategy.
  • Be Challenged. Your job is always evolving and complex as a Supervisor of Services. You will be meeting, interacting and building meaningful relationships with key stakeholders both internally and externally on the client side.
  • Go Places.You may be travelling about 5-10% of the time. Not only will this get you out of the office, but you may also be eligible for earning a travel bonus.

 

What we are looking for:

  • A minimum of 2-3 years managing and leading mid-to-large teams of technical personnel.
  • Must have exceptional interpersonal skills to work with clients.
  • Must have strong decision making and time management skills.
  • Must be able to monitor and drive teams to perform at high levels resulting in maximum client satisfaction.
  • Must have ability to read, analyze, and interpret scopes of work.

 

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 6,800 employees help clients innovate and optimize their operations to run smarter. Discover more at insight.com.

 

  • Global provider of Intelligent Technology Solutions™ for organizations of all sizes
  • Ranked #417 on the 2018 Fortune 500, #12 on the CRN Solution Provider 500
  • Founded in 1988 in Tempe, Arizona; now celebrating our 30th anniversary and operating in 20 countries
  • $6.7 billion in revenue for 2017
  • 8,000+ teammates worldwide working with 5,300+ partners
  • 2017 Arizona’s Most Admired Companies (AZ Business Magazine), #7 2017 Best Places to Work (Phoenix Business Journal)
  • 2018 Dell EMC Server Partner of the Year, 2018 Intel Retail Solution Partner of the Year, 2018 IBM Geography Excellence Award as the Top National Strategic Business Partner in North America, Microsoft’s largest global partner

 

 

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.

 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

 

Posting Notes: Tempe || Arizona (US-AZ) || United States (US) || None || None || US - Tempe, AZ ||

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Nearest Major Market: Phoenix

Job Segment: Manager, Business Development, Developer, Supply, Data Center, Management, Sales, Technology, Operations

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