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Systems Technician - Internal IT

Chandler, AZ, US

Requisition Number: 86772 

Insight is looking for a System Technician to work in a dynamic environment providing direct support to our internal teammates. You’ll have the opportunity to utilize your technical skills and continue to learn new ones as a member of our team. This is an on-site support position in Chandler, Arizona.

 

The System Technician performs installation, modification, repair, testing and/or servicing on systems and communications equipment, including, but not limited to hardware and peripherals; software configuration; voice, video and data conferencing devices. Incumbent will provide service to internal Insight teammates providing the highest level of client satisfaction. 

 

As a member of the End User Computing team, you will be required to perform the following responsibilities:

  • Lead and train a team of technical personnel
  • Create technical documentation and walkthroughs
  • Support teammates in person and remotely
  • Provide White Glove support to Executive team
  • Implementation and leading IT projects.
  • IT liaison for HR, Facilities, and other departments
  • Install, configure and troubleshoot end user PC Software and Hardware issues (Windows and Mac OS X)
  • Inventory management and equipment disposal
  • Educate and set up new and existing teammates' hardware/software
  • Troubleshoot Android and iOS devices
  • Point of contact when it comes to technical escalations
  • Troubleshoot and support for all audio and video conferencing communication technology

 

Preferred Qualifications:

  • Strong customer service skills and experience
  • Strong experience with Windows 10
  • Knowledge and experience with Mac OS
  • Above average communication and documentation skills strong experience with PC hardware/software
  • Strong experience with Android and iOS mobile device support
  • Strong experience supporting various software (Adobe, SAP, Microsoft Office 365, to name a few)
  • Experience supporting encryption tools, Windows and Mac.
  • Experience with virtualized operating systems (Hyper-V, WVD, Citrix)
  • Experience utilizing standard ticket handling applications and SLA
  • Experience configuring or troubleshooting conference room equipment
  • Experience with printer troubleshooting
  • Experience with project management.
  • Abilities to research and provide solutions to complex technical issues
  • Ability to multitask with strong organization and time management skills. Able to respond effectively to inquiries or complaints within a timely fashion.
  • Understanding of and ability to work in a large corporate environment and protocol required
  • Understanding of the computer imaging process
  • Understanding Networking topology

 

Required Qualifications

  • 5+ years of experience in Desktop and End-user support in IT field or a related field with a strong background in operating systems, desktop hardware and peripheral support

 

Physical Demands

  • While performing the duties of this job, the employee is regularly required to: stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop and kneel.
  • Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus due to computer work.
  • Moderate to heavy lifting is required.
  • Ability to sit at a computer terminal for an extended period.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

 

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com 

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

 

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.

 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

 

 

Posting Notes: Chandler || Arizona (US-AZ) || United States (US) || None || None || US - Tempe, AZ ||

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Nearest Major Market: Phoenix

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