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Tier 1 Support Technician

PA, US Brick, NJ, US US NJ, US

Requisition Number: 88807 

The role is onsite-W2 Contract


Tier1 Support Technician

Our client is looking for an independent, self-motivated Tier1 Support Technician with Desktop experience to Support their compute environment.


Title: Tier1 Support Technician


Job Location: Onsite, King of Prussia, PA 19406



The overall objectives of this position include, but are not limited to, the following:

  • Support & troubleshooting of the current end user compute environment.
  • Account creation, updates, etc.



Candidate must have:

  • 3 years of relevant End User support experience.
  • Responsible for support and troubleshooting of the end user compute environment (Windows 10, Apps, etc.).
  • Good experience supporting Desktops & assorted peripherals (printers, scanners, etc.).
  • Experience and knowledge of ServiceNow or equivalent ticketing system.
  • Creation of Salesforce and other system accounts, following the provided Operating procedures.
  • Understanding of TCP/IP, DNS, DHCP & troubleshooting connectivity issues from a Windows desktop perspective.
  • Good documentation skills.
  • Experience providing excellent customer service.
  • Good troubleshooting skills.
  • Good communication skills.
  • Fluent in English


Nice to have:

  • Relevant Certifications are a plus.



.Insight helps Fortune 500 and mid-tier enterprises transform their data centers to meet tomorrow’s IT challenges today. From recommending ways to bridge the gap between IT and user expectations, to implementing advanced technologies like ITaaS and cloud, to providing robust managed services and technical support, we make IT relevant – standardizing, optimizing, and managing how business gets done.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.


Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at 

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance


Today's talent leads tomorrow's success. Learn about careers at Insight:


Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.



Posting Notes: Remote || Pennsylvania (US-PA) || United States (US) || None || None || Remote; US - Philadelphia, PA ||

Job Segment: Technical Support, Supply Chain, Developer, Data Center, Supply, Technology, Operations

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