Sales & Marketing Ops Manager

Role Purpose

The Sales Operations team is responsible for managing Insight’s salesforce’s systems and processes 
in order to maximise the productivity and effectiveness of local sales by working closely with wider sales 
team and relevant functions. Teammates support with effective sales planning, sales quota setting, client and CRM data management, ERP planning, CRM system set-up, sales process optimisation, and 
implementing best practice.

The Sales & Marketing Operations Manager works to ensure the effectiveness of Insight’s sales within 
a certain division by supporting and driving the team to sell more efficiently. The Sales & Marketing Operations Manager supports the Sales Director by creating, evaluating, and optimising data sets.

Key Responsibilities

• Support Sales Directors to achieve targets by monitoring the pipeline and backlog, and also
  updating the forecasting pack regularly.
• Analyse performance metrics and provide feedback to Sales Directors so they can optimise 
  sales team resources and increase sales effectiveness, when required.
• Review and interpret regular data sets, and create presentations, QBRs, business reviews and 
  other KPIs for managers and directors.
• Review, analyse, communicate, and manage best practice for renewals, contract renewals,
  other key trends.
• Provide highlights to sales management in advance of annual operational planning and 
  budgeting cycles.
• Drive the completion of account planning while engaging with sales management, where 
  applicable.
• Set the strategy and future goals for the designated sales team.
• Work closely with Sales Managers to apply targets and verify sales commission calculations 
  when required.
• Ensure consistent management of the sales organisations data in insight’s ERP system to
  management reporting is accurate.
• Ensure that client data is set-up and maintained accurately.
• Manage projects and create tailored reports using various data for different leadership levels.
• Monitor the ERP system and take responsibility for the successful resolution of sales operations 
  workflow tickets along with any escalations.
• Liaise with the Marketing team to create, implement, and track successful marketing 
  leads/campaigns such as marketing automation systems (e.g., Marketo).
• Drive operational excellence in the sales organisation by identifying issues and solutions to 
  make business flow better by developing and implementing EMEA wide processes and 
  procedures.
• Outline and define new and upcoming sales processes and or projects to the team.
• Main regular contact with vendors with regard to operational processes and changes in 
  processes/systems.