Service Solutions Architect

Insight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. With a 35-year foundation in hardware and software supply chain augmenting our deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions to achieve extraordinary results.

We are looking for a Service Solutions Architect to work in our Service Design & Delivery area of the EMEA Services function.

You will be responsible for providing support to the Sales team, focussing primarily on opportunities for Managed and Support Service offerings by participating in customer calls and visits, providing information, and delivering presentations, as well as developing detailed and costed solution designs.

So, if this is of interest to you then we would be keen to hear from you!

***This role we are offering is a Remote position, you will be expected to come into the office once a month as well as clients visits when needed as part of your responsibilities. ***

As a Service Solutions Architect your Responsibilities are:

• Participate in the design of IT support services and managed services, demonstrating a high level of understanding with respect to client drivers, requirements, contractual agreements, service architecture and service management.
• Translate client requirements and contractual obligations into a solution design that describes the scope of services and supporting service level agreements that adhere to processes and standards defined by Service Operations.
• Work closely with the bid team or Sales team responsible for each opportunity, assist with the support service elements of the overall solution design to meet the needs and requirements of the Client.
• Work closely with the Contracts Manager to ensure proposals meet contractual obligations.
• Work closely with the services Operations team to ensure that proposed services, or changes to services, meet agreed pre-requisites enabling successful delivery to target service levels and performance indicators.
• Support Project Managers to understand any service risks, dependencies and issues that exist and the impact that these may have on the project.
• Work closely with service product owners, Engineering and Service Operations to understand and champion Insight support services and managed services, and provide input as required to those teams to assist with the development of new portfolio services.
• To produce or update the client specific contractual agreement (statement of work) and support Sales or the SDM to gain sign-off from the client.

Experience and Skills:

• Demonstrable experience in end-to-end managed/support service solution design.
• Displays a competent knowledge relating to service management.
• Can demonstrate and understanding of and ability to work alongside the Legal team in contract negotiations.
• Customer-centric with ability to identify and understand the (internal and/or external) customer's needs and desired outcomes.
• Creative problem-solving and analysis skills with an ability to identify, develop and implement solutions to gaps to meet the needs of the client.
• Able to adapt to change at short notice and prioritise workloads accordingly.
• Proven ability to communicate effectively with managers and senior members across the organisation, and external stakeholders.
• Commercial acumen in defining pricing models to meet the specific needs of the client whilst maintaining profitability for the business.

About Insight: 

We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes. Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity - there’s a reason our average employee tenure is over 6 years.

We strive to display our three core values of Hunger, Heart, and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988, and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, enthusiastic about helping customers and the real people who sit behind them. 

Application Details: 

Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply. 

We will endeavour to contact you within five business days, should we feel your profile is a good match for this role. If you do not hear from us within this time, please presume that on this occasion, your application was not successful. 

A full job description will be provided upon application.

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